[ CRMNEXT Reviews ](https://www.g2.com/products/crmnext/reviews) [ CRMNEXT Reviews ](https://www.g2.com/products/crmnext/reviews) # CRMNEXT Features ##### ## Content (2) Automation Automates some or all operation related tasks Marketing Automation Automate workflows and trigger campaigns based on customer actions Show More ##### ## Platform Additional Functionality (6) Pre-Built Connectors Provides useful pre-defined data connections to important external systems and applications. Dashboard Has a centralized dashboard for users to interact with Cloud Provides a cloud based version of the platform Mobility Is accessible from a mobile device and by users on the go. Messaging Contains in-application messaging abilities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Show More ##### ## Platform Reporting and Analytics (2) Reporting Provides analytics tools that reveal important business metrics and track progress. Forecasting Provides sales forecasting and modeling capabilities based on historical data. Show More ##### ## Customer Support (11) Case Management Contains customer request handling functionality and issue tracking. Customer Support Portal A portal through which customers can access the knowledge base as well as ask questions, place orders, raise issues, and more. Knowledge Base An information repository for customers to get self-service answers to their questions. Support Analytics Allows users to conduct analysis on support activities. Calendar Management Track and manage schedules and meetings via an integrated calendar Template Management Create, save, and re-purpose templates for emails, forms, etc. Client Management Manage contact details and communication with clients Workflow Management Create, design and manage workflows for repetitive tasks Territory Management Organize customer data and accounts by user or geography Financial Management Plan, manage, and track the financial activities of an individual or organization Document Management Store, manage, and track all electronic documents in a centralized location Show More ##### ## Marketing Automation (5) Campaign Management Provides email marketing campaign management functionality. Lead Management Contains lead tracking and management capabilities. Marketing Analytics Contains analysis tools to provide insights on marketing campaign effectiveness. Email Management Manage, store and organize emails within the system or via third-party apps Email Marketing Create and send email blasts/campaigns Show More ##### ## Sales Force Automation (6) Pipeline Management Manages sales pipelines from prospecting to close. Task Management Manages sales force tasks, assigning tasks and distributing work. Product and Price List Management Contains a product catalogue and price list for salespeople to pull from. Quote and Order Management Provides custom quote creation functionality. Contract Management Manages the entire contract process, from creation and negotiation to signing. Contact Management Manage, organize, and store contact information Show More ##### ## Agentic AI - Financial Services CRM (1) Decision Making Makes informed choices based on available data and objectives Show More ##### ## Additional Functionality (27) Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Activity Tracking Track and document all activities across devices, networks, and other systems Expense Tracking Monitor and record expenses such as purchases or charges incurred CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Calendar Sync Synchronize with other calendars to view mutual availability and schedules Third-Party Integrations Set up connections to third-party platforms to improve business processes Data Import/Export Import and export data to and from software applications Customizable Reports Alter the layout and content of reports Customizable Fields Customize data fields to support various needs and use cases Lead Capture Automatically identify and save contact information of potential customers Relationship Tracking Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Email Templates Pre-made examples and templates for emails Generative AI Use AI to generate content in the form of text, images, videos, etc. Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Task Scheduling Track and manage the scheduling of tasks Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns API Application programming interface that allows for integration with other systems/databases Team Assignments Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Access Controls/Permissions Define levels of authorization for access to specific files or systems For Financial Institutions Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. Interaction Tracking Track interaction history by documenting conversations for contacts Sales Reports Reports specific to sales analysis for trends and strategies Show More ## Top-Rated Alternatives [ ![Maximizer](https://images.g2crowd.com/uploads/product/hd_favicon/a920604f7639d8a62b8f6fb13b849ef8/maximizer.svg "Maximizer") Maximizer 4/5(672) ](https://www.g2.com/products/maximizer/reviews) [ ![Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-financial-services-formerly-salesforce-financial-services-cloud.svg "Agentforce Financial Services (formerly Salesforce Financial Services Cloud)") Agentforce Financial Services (formerly Salesforce Financial Services Cloud) 4.3/5(227) ](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) [ ![Capsule CRM](https://images.g2crowd.com/uploads/product/hd_favicon/fa2c7fe04036e31d16639ba367905491/capsule-crm.svg "Capsule CRM") Capsule CRM 4.7/5(514) ](https://www.g2.com/products/capsule-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/crmnext/competitors/alternatives) CRMNEXT Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,876) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-crmnext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3e0e8e0990badbdd548b774922df6225/full-circle-insights.png "Product Avatar Image") Full Circle Insights 4/5(135) [ Compare Now ](https://www.g2.com/compare/crmnext-vs-full-circle-insights) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a1d3279f52c8a867a348008b21203244/oracle-siebel.jpg "Product Avatar Image") Siebel 3.5/5(467) [ Compare Now ](https://www.g2.com/compare/crmnext-vs-oracle-siebel) ##### Categories on G2 [Financial Services CRM](https://www.g2.com/categories/financial-services-crm) ##### Explore More [Best Remote Desktop Software](https://www.g2.com/discussions/in-your-opinion-what-is-the-best-remote-desktop-software)[Which is the best cloud-based absence management tool?](https://www.g2.com/discussions/which-is-the-best-cloud-based-absence-management-tool)[What Wi-Fi and location analytics software best helps teams understand foot traffic and visitor behavior patterns in physical spaces?](https://www.g2.com/discussions/what-wi-fi-and-location-analytics-software-best-helps-teams-understand-foot-traffic-and-visitor-behavior-patterns-in-physical-spaces%20) [Top APM solution for optimizing web services performance](https://www.g2.com/discussions/top-apm-solution-for-optimizing-web-services-performance)[What are the highest rated education finance platforms for institutions requiring integrated student records, tuition billing, and compliance reporting?](https://www.g2.com/discussions/what-are-the-highest-rated-education-finance-platforms-for-institutions-requiring-integrated-student-records-tuition-billing-and-compliance-reporting)[Which community association management systems offer integrated document management and digital record storage?](https://www.g2.com/discussions/which-community-association-management-systems-offer-integrated-document-management-and-digital-record-storage) [Show MoreShow Less](javascript:void(0);)