They’ve been incredibly helpful and consistently responsive, and it’s truly made a world of difference for us. Their support has taken a lot off our plates and made our day-to-day work feel much smoother and far less stressful. Review collected by and hosted on G2.com.

They’ve been incredibly helpful and consistently responsive, and it has made a real difference in how smoothly our work gets done. We truly don’t have any concerns—just appreciation for the support they provide. Review collected by and hosted on G2.com.

I find Creative Services Inc really great for our mandatory background checks as a compliance process. They have really good pricing, in my opinion, and are easy to work with. I'm always on time with my background checks because they've been able to aid me in figuring out what to do and when to do it. They have set a schedule for me upon request and always answer my questions quickly, making it easy to do my job on time and in compliance. I also value the really good relationship and partnership we have, as their direct connection and knowledge help me get to where I need to be. Anytime I ask questions, they're always able to deliver exactly what I'm asking for. Review collected by and hosted on G2.com.

I guess the platform maybe needs improvements when it comes to onboarding. I didn't really get an onboarding experience, so I had to ask questions on how to use the platform. Like I said, I inherited this. Review collected by and hosted on G2.com.

I really like the customer service at Creative Services Inc. They are fantastic about quick responses, always getting back to me swiftly and explaining anything I might not understand. The service has been incredibly helpful in streamlining the background check aspect of our tedious hiring process. Their quick turnaround time for background checks is another big plus, as they complete them quickly and notify me promptly if any issues arise. They do such a great job handling the aspects they manage for us that I've never considered going elsewhere. Review collected by and hosted on G2.com.

The only part I find cumbersome is the uploading of signed documents - my potential hires always get confused at this part and it usually holds up the process on the front end. So my only suggestion would be an easier to understand upload process for signed CORI forms. Review collected by and hosted on G2.com.

I appreciate Creative Services Inc for their personalized customer service and quick responses, which make all the difference in supporting our faculty and staff background check process efficiently. I love the virtual CORI form approvals, as individuals can easily complete the forms virtually from home in one sitting, instead of going to a notary or HR. Having a regular team to communicate with is huge for us, as they understand our unique needs and consistently provide same-day assistance. The team is especially diligent with international orders and quickly accommodates rush requests on background checks. They also follow up with individuals who haven't completed their portion, which takes the workload off us. Their engaged support during our testing phase ensured the smooth integration of the background check service into our new HR platform, Workday. Review collected by and hosted on G2.com.

The only thing I would change is a technical piece of the background form when the candidate needs to upload the CORI it only allows one image and it is often a two page document. People have printed the form back in front so then they are needing to reach out to HR and trying to find a way to securely send the second part of the document because the form does not let them upload a second one anywhere. If they do both papers, they’ll need to put them side-by-side in one image, which is not intuitive. Review collected by and hosted on G2.com.

I find Creative Services Inc extremely valuable for running background and drug screenings for new hires and current employees because they know the necessary regulations for the MA Cannabis Industry, ensuring everything runs compliantly. The software is easy for everyone to use, making the process smooth. The system is very user-friendly and allows our employees to complete the portal and required signatures promptly, and the website is user-friendly on the provider end, with all screens and reports easy to find and view. The customer service is wonderful; our account reps and all of the staff have been beyond helpful. They respond quickly with clear answers. I never feel like I am bothering them as I receive timely responses and clear guidance. Review collected by and hosted on G2.com.

There is nothing I dislike. Review collected by and hosted on G2.com.

I appreciate Creative Services Inc's client-focused service. They've been able to fully complete verifications, unlike our previous provider. It's also great that they take the time to follow up with applicants and guide them through the process, sparing us from having to get too involved. I find it beneficial that they keep us informed about industry trends, upcoming changes to laws, and offer helpful analytics on our usage. The way they tailor packages and the web portal to fit our business needs makes the system really easy to use. Features like placing orders, reviewing them, sending reminders, and canceling are all straightforward on the platform. Whenever I need more help, their client success team is always quick and willing to assist. I also appreciate their customer service and the personal connection, having worked with the same account manager for 6/7 years. It makes a big difference to have that consistency and personality in a vendor relationship. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

I really appreciate the 'white glove' service from Creative Services Inc, which is unparalleled. They've truly made our lives super easy by handling the heavy lifting with background checks and engaging with applicants to ensure their paperwork is submitted. Their contribution allows us to just act as a link between organizations. They're always willing to work with us whenever we need a new solution, and their expertise in the background check space is very valuable. They provide valuable information and training on conducting a review of background checks from a legal standpoint. Additionally, they create seamless and painless transitions whenever needed. The fact that they run a Massachusetts iCORI is huge for us since we require it for all our applicants, a task many companies won't handle due to the paperwork burden. Overall, I wouldn't change anything about their services. Review collected by and hosted on G2.com.

There really isn't anything I dislike. Review collected by and hosted on G2.com.

I really appreciate Creative Services Inc because it meets our needs for background checks without discrepancies, which was an issue with the previous vendor. I value the full background checks on any county that's tied to the candidate's SSN—it’s been immensely helpful. The communication between us and Creative Services Inc is impeccable; we never feel ignored. They support a streamlined, end-to-end background screening workflow through their JobVite integration, with features like automated order initiation, applicant self-service, pre-population of candidate data, and real-time updates. The workflow from initiating background checks to completion updates back to JobVite is much easier. They provide strong and consistent client support and communication. Review collected by and hosted on G2.com.

Invoice format and billing detail Review collected by and hosted on G2.com.

What I love most about Creative Services is their customer service. Our emails and calls are answered promptly, and their background screening services are timely, thorough, and detailed. Review collected by and hosted on G2.com.

I honestly cannot think of anything negative, it has been exceptional from Day 1. Review collected by and hosted on G2.com.

What we like best is how easy and reliable Creative Services Inc is to work with. Their fully online process is efficient, the team is responsive, and they consistently deliver high‑quality, on‑brand work. They understand our needs and make the creative process seamless, which we really value. Review collected by and hosted on G2.com.

We don’t have any significant dislikes. At times, and not always within Creative Services Inc’s control, background search results can take longer to come back, which can occasionally impact candidate onboarding timelines. That said, the team is transparent, communicative, and works with us to manage expectations and find solutions, making the overall experience consistently positive. Review collected by and hosted on G2.com.