Conversity Reviews & Product Details

People don’t buy what they can’t find. We support your customer on their online purchase journey with a human approach to search and discovery. With intelligent, data-driven recommendations, our dynamic custom journeys uncover customer needs to enable personalized digital experiences and provide product recommendations that resonate, increasing conversion rates, creating engagement, enhancing NPS and delivering greater average transaction values. Conversity serves a diverse customer base of brands and has been recognized by Ecommerce Awards 2020 for ‘Best Use of Personalization’ and by Retail Systems 2020 as winner of ‘Online Innovation of the Year’.

Seller

conversity

Discussions

Conversity Community

Languages Supported

English

Overview by

Vina Vadgama

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User Insights

Average based on 14 real user reviews.

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MS

Megha S.

Marketing Automation Specialist

Small-Business (50 or fewer emp.)

5/7/2021

"An interactive tool guiding customers to make smarter purchase decisions"

5/5

What do you like best about Conversity?

Many of the elements listed below help to make the platform powerful and effective:

• The ability to convert visitors into paying customers.

• Automating the customer journey and delivering highly personalized recommendations

• Making it possible for customers to obtain information promptly during the buying process.

• Increase in datapoints in this cookieless world

• A fantastic team Review collected by and hosted on G2.com.

What do you dislike about Conversity?

Reporting and Dashboards could be a bit better, however, the team ensures to leave no stone unturned to provide maximum service to their clients. Review collected by and hosted on G2.com.

Recommendations to others considering Conversity:

Guided selling is now taking the in-store experience online by asking a series of questions about the customer’s personality, preferences and what they want to use the product for before providing product recommendations- it is a ''must-have'' for every E-commerce business. Review collected by and hosted on G2.com.

What problems is Conversity solving and how is that benefiting you?

Their support has been immense since the beginning when we started to design this whole IGS journey in the form of a Supplement Quiz. Following go-live, they helped us in reducing the number of questions and also in decreasing the bounce rate. With time to time adjustments, we were able to increase customer engagement by 69% and could also double up the online conversion rate.

As a phase 2 activity, we are now working on capturing dynamic price/product feed to avoid an out-of-stock situation, making a seamless and smooth process for our customers. Review collected by and hosted on G2.com.

HT

heidi t.

cco

Small-Business (50 or fewer emp.)

4/7/2021

"Very good service, tool and format. Lack access to the data ourselves but Conversity is a support"

4.5/5

What do you like best about Conversity?

The ability to guide consumers, convert sales and also capture data points in this tool is essential for our business now and future 1:1 relevance. Review collected by and hosted on G2.com.

What do you dislike about Conversity?

Lack of access to our dashboard and ability to update. However, the service from Conversity and will to optimize our quiz compensates a lot. Review collected by and hosted on G2.com.

What problems is Conversity solving and how is that benefiting you?

Conversity has helped us identify frictions in the journey, and we've optimized the flow for improved conversion. They additionally have helped the recommendations. The only thing we now have to do is fix the OOS complexity, which they are very focused on. All in all - a very high understanding of our goals and business and wish to succeed with us. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Enterprise (> 1000 emp.)

4/15/2021

"Conversity partnership"

4.5/5

What do you like best about Conversity?

I appreciate the professional and helpful interactions with the Conversity team, their design work behind the scenes to accommodate our needs and their responsiveness when changes need to be made. Review collected by and hosted on G2.com.

What do you dislike about Conversity?

No downsides to our partnership, I found it beneficial to set up a regular communication cadence to address any issues. Review collected by and hosted on G2.com.

LF

Lee F.

Retail Director

Enterprise (> 1000 emp.)

3/8/2021

"Personal Service"

4.5/5

What do you like best about Conversity?

I have always received great and personal service from Brad and Conversity team, they take extra care in understanding the strategy and the operation to ensure they support and develop in unity. I have always had the pleasure of working with Conversity in a collaborative style which supports the way I work. Review collected by and hosted on G2.com.

What do you dislike about Conversity?

I would welcome more innovation and market insights from the decisions. Review collected by and hosted on G2.com.