---
title: ConSol CM/Customer Service Reviews
meta_title: 'ConSol CM/Customer Service Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ConSol CM/Customer Service works for a business like yours.
date_modified: '2026-09-28'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# ConSol CM/Customer Service Reviews
**Vendor:** ConSol Consulting & Solutions Software  
**Category:** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)





- [View ConSol CM/Customer Service pricing details and edition comparison](https://www.g2.com/products/consol-cm-customer-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-02+01%3A41%3A32+-0500&secure%5Bsession_id%5D=22a716fd-d73b-4681-a745-6d61c7e3855c&secure%5Btoken%5D=dda89fedeae3f309f1f54da9e33ce7fd12b37f38352482fc7d20da37d116ff8e&format=llm_user)

## ConSol CM/Customer Service Features
**Customer Support**
- Text
- Speech
- Knowledge Base
- Knowledge Base Management

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing
- Customizable Templates

**Artificial Intelligence**
- Learning
- Language
- Conversational AI
- Generative AI

**Additional Functionality**
- Workflow Management
- Interaction Tracking
- Alerts/Notifications
- Single Sign On
- Self Service Portal
- Real-Time Analytics
- Customer Database
- Client Portal
- Inventory Management
- Tagging
- Configurable Workflow
- Customer History
- Surveys & Feedback
- Support Ticket Management
- Service Level Agreement (SLA) Management
- Widgets
- Search/Filter
- Chatbot
- Email Templates
- Activity Tracking
- Feedback Management
- Real-Time Data
- API
- Reporting/Analytics
- Event Triggered Actions
- Website Integration
- Help Desk Management
- Call Center Management
- Queue Management
- SSL Security
- Social Media Integration
- CRM
- Chat/Messaging
- Live Chat
- AI Copilot
- Customizable Reports
- Email Management
- Customizable Branding
- Reporting & Statistics
- Real-Time Notifications
- Access Controls/Permissions
- Customizable Forms
- Customer Communication
- Activity Dashboard
- Third-Party Integrations
- Customizable Fields
- Multi-Channel Communication
- Application Management
- Communication Management
- Role-Based Permissions

## Top ConSol CM/Customer Service Alternatives
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  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,723 reviews)
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