Dial source in general allows me to dial hands free, which I absolutely love BUT when I had an issue I got a response within 3 minutes. Ray was quick to diagnose the problem and provide me the the exact solution I needed. He was friendly, helpful, and solved my problem in about 5 minutes. I'm grateful to have amazing support which truly makes my job easier! Review collected by and hosted on G2.com.

dial source takes a bit of getting used to but its a great tool, I happy to know I have the support I need should another technical issue arise..no dislikes here! Review collected by and hosted on G2.com.

It is very easy to use. I like how I can connect my cell phone to it. It is very easy to navigate. Review collected by and hosted on G2.com.

I do not like if I miss a call then it automatically turns off my inbound feature. So if I then get another missed call, it goes right to voicemail. If they do not leave a message, I have no way to see who called me. Review collected by and hosted on G2.com.

I like the ability to listen to music while you wait for a call. The small window has many useful functions and I also like how you can pop out the window for convenience. I like the icons on the window. I like how it tracks your call history and links customers to their account fast and easily. This makes it very convenient. I like how you can't receive another until you finish your disposition for the last 2 calls. I like how the support team responds really quickly to your issues reported. I was able to get a detailed response in a timely fashion. I like how you can know if you are the next rep to receive a call. Review collected by and hosted on G2.com.

I don't like how its disconnects after a certain idle time. I would like a larger selection of music genre. It would be nice if the same songs would not repeat too often. Some songs have profanity in it. I don't mind it however, I know some of my colleges did not like that. I don't like how it does not show the time you have been on the call. I would like to be able to use the Dial Pad when having to key in a number instead of going thru another system like Avaya. I would like for the connection to be easier instead of having to connect to Avaya first. I would like to be able to add my own "Disposition options" after a call is over. It would be nice if I can have the customer select the music they listen to while they are on hold. It would be useful if you can add a function to let your supervisor/ manager know you are on break or lunch. Review collected by and hosted on G2.com.

Ability to answer calls from my desk line while working remotely is essential to my job function. Being able to answer incoming calls, make outbound calls, save notes, and complete activities is a great way to stay organized in my daily activities. Review collected by and hosted on G2.com.

Dialsource can be inconsistent with connection or delayed in answering/ hanging up phone calls. That delay can cause a lag in the conversation or make it choppy. Often the voicemail drop function isn't available until the voicemail recording is just about to finish. Review collected by and hosted on G2.com.

I like that I can move dialsource around on my screen so that when I am working on things in a different window, it's easier to get back to a call that comes through. Review collected by and hosted on G2.com.

Sometimes it takes a while to load the screen and I can miss a call. Review collected by and hosted on G2.com.

The pairing with my cell phone is a real solution for working from home. Review collected by and hosted on G2.com.

I wish I could make dialpad calls faster than the route taken now. The option to call a number again should be more explicit: CALL or DON'T. Also, for colorblind people, there is trouble distinguishing red/green difference. There is no option to keep the popout floating over applications as I switch among them. I have to shrink my font to 50% before I can access the popout button, and then resize after it loads. That is stupid. Review collected by and hosted on G2.com.

The response time was fantastic for the support I needed and the product overall is very efficient. Review collected by and hosted on G2.com.

NOTHING! They made it so quick and easy, I was back online and connected in no time Review collected by and hosted on G2.com.

I like being able to click on a person's number and a call begins. In my profession, it's easy to have days where I make 150 calls per day. The fact that I can start calls faster without having to manually dial, or send out a pre-recorded voicemail to clients makes me more efficient in my role. Review collected by and hosted on G2.com.

When many users are using the service at the same time it tends to slow down and have errors. Review collected by and hosted on G2.com.

The support team is FAST and GOOD. In particular Ray D is amazing. He doesn't just find a quick fix, but takes the time and care to get to the root of the problem. Review collected by and hosted on G2.com.

can be glitchy at times, especially the texting Review collected by and hosted on G2.com.

The reps really like the music/radio. Also, just not having to verbally leave so many voicemails at a time. Review collected by and hosted on G2.com.

Wish things wouldn't break so often. Sometimes reps will come to me and say activities aren't logging or something like that and don't know how long its been going on. Also, the backend stuff is pretty difficult for me to remember how to change a disposition name for example. The resources are good and emailing issues to Amanda is very helpful, but if the backend server were more user friendly that would help me when I'm making changes. Review collected by and hosted on G2.com.