Our account manager, Hilary, is excellent - super responsive, helpful, and keen to find the best package for us. We've had very few issues with functionality, and it does what it needs to do. Also, whilst we've not taken advantage of much, it seems they have plenty of new products coming out regularly. Review collected by and hosted on G2.com.

Cost per visit to the site instead of per use, for us, is frustrating, but there are ways around this if you pay to develop. Review collected by and hosted on G2.com.

How easily in can connect with your application Review collected by and hosted on G2.com.

We would prefer more customization options on the features and layout to better match our style and interaction models. Review collected by and hosted on G2.com.

I have used REST API's, t's easy to use and document is also good. Review collected by and hosted on G2.com.

It has very minimal dashboard features, there is no option to download the result shown in chats, groups, users. Export to Excel, PDF would have helped me a lot. Review collected by and hosted on G2.com.

The support provided by the CometChat team is fast and goal-oriented.

The implementation and integration of the UI-Kit into an existing app is user-friendly and straightforward.

Custom styles and components can be easily and quickly implemented.

The range of features is extensive, and most of them are useful for our system. With a little bit of customization, we were able to implement the features with our own workflows. At the outset, it was challenging, but with the assistance provided, we achieved our objective within a few days. Review collected by and hosted on G2.com.

our go live was a little slow because our domains were blocked.

Video telephony isn't working properly yet. We have already written to support but have not yet received or published any further updates. Review collected by and hosted on G2.com.

Reliability. We started using CometChat for our in team communication several years ago when it was a small company still and even though we didn't need to update much over the years, our chat kept working as expected even while CometChat introduced new features, version, pricing tiers etc. We really appreciate this aspect of being considerate to initial users. Review collected by and hosted on G2.com.

As we were one of the early users, there were certain features missing at that time, which we could raise as tickets. Many months or years even later, when those features would be incorporated, we'd get an update on the same.

It'd have been good if there was a better way to update existing users on the pipeline and timeline of new feature integration. Review collected by and hosted on G2.com.

with comet chat we can directly integrate app,and UI is very good Review collected by and hosted on G2.com.

we can't export the api's to postman collection all at once. Review collected by and hosted on G2.com.

It's fast and responsive, it can handle big loads of messages and concurrent users without a problem.

It's easy to integrate with the SDK and API.

The answers of the customer support are fast and they clarify what happen in the incidents. Review collected by and hosted on G2.com.

It has some limits that are critic for our company, like the maxium number of members in a group before the live updates are disable.

Most of the failures are caused by the excesive use of the API, the chat is designed to work with the SDK on the web but not fully with the API. Review collected by and hosted on G2.com.

The large amount of SDK's available for various programming languages Review collected by and hosted on G2.com.

There really isn't anything to dislike. It is a great platform Review collected by and hosted on G2.com.

it's really easy to use and the implementation of video call is very easy. and customer support us good. Review collected by and hosted on G2.com.

missing documentation of some features and it's some implentation is little bit tough. Review collected by and hosted on G2.com.

- Easy to integrate

- Great customer service

- Customizability

- easy to integrate plugins. Review collected by and hosted on G2.com.

- Sometimes can be bit confusing to integrate

- It's not as quick as advertised to deploy Review collected by and hosted on G2.com.