cocrm.ai Reviews & Product Details

cocrm.ai — AI-native CRM for iGaming iGaming operations. One intelligent platform. cocrm.ai is a cloud-based CRM and player engagement platform for online casino and sportsbook operators. It connects CRM, automation, risk and fraud, marketing and communication in one operational workspace. WHO IT IS FOR Built for operator teams working across CRM, retention, marketing, affiliates, risk, finance and player support. Modules and integrations are scoped to the operator’s needs and selected package. CORE CAPABILITIES • Player management: player profiles, activity history and a 360-degree view of the player relationship. • Bonus automation: rule-based bonus workflows, eligibility and player engagement processes. • Affiliate management: affiliate tracking, commission reporting and link masking. • Risk and fraud: rule-based detection and operational monitoring to help teams review suspicious activity. • Segmentation and journeys: behaviour-based audiences, triggers and automated player lifecycle workflows. • Reporting: financial, operational and performance dashboards for day-to-day decisions. • Social media management: manage social operations and channel performance from a central panel. COMMUNICATION IN CRM CONTEXT cocrm.ai Connect brings player communication and internal collaboration into the CRM workspace. Available channels and modules include live chat, WhatsApp, Telegram, mailbox, social inbox, human calls, AI calls, IVR and team chat. Scope and licensing depend on the selected modules and integration requirements. BRAINOS — EARLY ACCESS BrainOS is the AI layer for operator teams. Ask questions in plain language, receive answers with sources and review proposed actions before approving them. BrainOS is offered in early access within Enterprise scope. SMART WIDGET & ATLAS — EARLY ACCESS Smart Widget brings player support, the Atlas assistant, bonus interactions and gamification to the operator’s website. It is available in early access for Professional and Enterprise scope. INTEGRATIONS & LANGUAGES The integration ecosystem includes GR8 Tech, Digitain, EveryMatrix, BetConstruct and SoftSwiss, alongside communication services such as Telegram, Twilio and WhatsApp. Integration availability and implementation scope are confirmed during analysis. Supported languages include English, Turkish, Spanish and Portuguese. PACKAGES Starter — USD 999/month + USD 999 one-time setup. Core CRM for a single brand, including player management, finance tracking, standard reports and a choice of Bonus Engine or Affiliate & Link Masking. Professional — USD 1,749/month + USD 1,749 one-time setup. Includes Starter scope, Bonus Engine and Affiliate & Link Masking together, rule-based Risk & Fraud detection and behavioural segmentation. Enterprise — custom quote for custom integrations, modules, infrastructure and contract requirements. Each brand is licensed and scoped separately. Starter and Professional use a 12-month contract, a fixed monthly fee and a one-time setup fee. IMPLEMENTATION Starter setup is targeted at 14 business days. Professional setup is targeted at 21 business days where the relevant provider integration already exists. Delays or force majeure may extend delivery to 30 business days. New provider integrations and custom requirements are scoped during analysis. EXPLORE & REQUEST A DEMO Website: https://cocrm.ai/ Packages: https://cocrm.ai/pricing/ BrainOS: https://cocrm.ai/brainos/ Smart Widget: https://cocrm.ai/widget/ Business enquiries: hello@cocrm.ai