The onboarding process was smooth and the platform is very user-friendly. The logistics implementation was also very easy. The support from the team, especially from Akshay Sinha, was great and highly appreciable.

Integrations in Clickpost are very easy to configure, including logistics accounts, pincode serviceability, and courier priority rules. Review collected by and hosted on G2.com.

Everything seems perfect on clickpost and userfriendly no reason for dislike. Review collected by and hosted on G2.com.

I use ClickPost as our logistics management system, and I really like that it acts as a unified serviceability API, connecting with all our courier partners. It provides courier serviceability for all partners through a single API, recommends the best courier partner based on cost and ETA, and is planning to support Hyperlocal delivery. I find the platform easy to use with most courier partners integrated. The seamless integration with our order management system, Omuni, and warehouse management system, Increff, is a big plus, letting us easily do pincode mapping for courier partners based on regional utilization. The setup was quite seamless with help from the CSM and support team members, making it quite simple. Review collected by and hosted on G2.com.

ClickPost can improve on NPR and NDR capabilities to help reduce fake returns marked by pickup partners through geofencing and other interventions. It can also support advanced GPS tracking and improve operations by acting as an aggregator. Review collected by and hosted on G2.com.

ClickPost makes it easy to manage multiple courier partners from one place, which really simplifies day-to-day operations.

The real-time tracking is reliable and helps us stay updated without checking multiple courier websites.

NDR handling is smoother with automated communication, which helps in resolving delivery issues faster.

The dashboard is easy to understand and doesn’t require much technical knowledge to use.

Getting started was quick, with minimal setup effort.

The support team is responsive and helpful whenever we need assistance.

It also allows some level of customization based on our operational needs.

Overall, we’ve seen better delivery performance and a reduction in RTOs after using ClickPost. Review collected by and hosted on G2.com.

So far, we haven’t faced any major issues. Review collected by and hosted on G2.com.

it gives us Clarity about our orders, its great expirence Review collected by and hosted on G2.com.

Everything seems perfect on clickpost and userfriendly no reason for dislike. Review collected by and hosted on G2.com.

I love how ClickPost made our Shopify integration easy and hassle-free. Setting up last mile communications via Email and SMS using our third party apps was smooth and straightforward. The platform handles everything in one place, and the ClickPost team was the true support. They were hands-on throughout the entire setup process, ensuring everything was working perfectly. Their proactive approach made the experience wonderful. I also appreciate that it easily integrates with multiple third-party systems, and if not, they are ready to customize on their end. The team was very helpful and proactive. Given how flexible ClickPost is, we're loving the transition from Pando TMS and believe they would support us ahead. Review collected by and hosted on G2.com.

We faced some failure in delivery of communication, which the team is still working on their end. Review collected by and hosted on G2.com.

The platform is user friendly and the multi-courier integration works efficiently, which has improved order processing and courier management.

Their support team has also been responsive during integrations and operational alignments. overall It is a reliable logistics management platform for scaling operations and managing multiple courier partners efficiently. Review collected by and hosted on G2.com.

Allocation rules can be more simplify, and some integrations can be more robust. Review collected by and hosted on G2.com.

It helped our organisation improve and speed up our processes, which has reduced our cost of operations. Review collected by and hosted on G2.com.

No issues working with them, they have been very responsive. Review collected by and hosted on G2.com.

I use ClickPost as the logistics provider, and it's one of the best integrations we have. I really like the ease of use. The integration of multiple logistics partners at the same place is fantastic because we were having a lot of logistics partners, and if we integrated them directly, it would be difficult for us, but with ClickPost, it's just a config. The initial setup was superbly fast. Review collected by and hosted on G2.com.

I like most of the things about ClickPost, but I faced some problems missing a webhook sometimes or issues arising from the logistics side. Review collected by and hosted on G2.com.

The Shopify integration for post-dispatch tracking has made shipment visibility extremely seamless for our team as well as customers. Real-time tracking updates and automated notifications have significantly improved the post-purchase experience. Review collected by and hosted on G2.com.

A bit costly for mid-size enterprises operating in tier 2 cities. Review collected by and hosted on G2.com.

I really like the NDR AI agent calls in ClickPost. The model is trained well and is receptive to information from the consumer. I also find it easy to plug ClickPost into our communication platforms and trigger tracking details and other transactional communication to users smoothly. The AI agent helps us cut out manual effort on failed deliveries, allowing us to focus on more impactful and valuable tasks while automating repetitive processes. Review collected by and hosted on G2.com.

1. Though the NDR AI agent is great, I find some area of improvement in terms of reporting and consuming that data in the form of a unified journey. The journey is tracked separately and the recorded calls are available in a different dashboard. We need to connect the dots and make sense of this information manually, it isn't very intuitive to read and consume the data in the form of a user journey. 2. I also feel that ClickPost should build predictive models to estimate delivery dates as they are sitting on tons of courier partner data. Building proactive communication for delays or unforeseen circumstances will be very valuable for all D2C brands using ClickPost. Courier partner updates are not always reliable hence ClickPost can use their technical expertise in building this. 3. For the Returns module, it would be really helpful if we can drill down to a single unit of product within the bundle as we offer a lot of bundles as a single SKU, something which is currently not technically feasible. Review collected by and hosted on G2.com.