The cloud nature of this product allows working from literally anywhere. At the same time, the set of features make it hard to believe that you are working with an online product. Before, I got the same functionality only in expensive desktop help authoring tools. Review collected by and hosted on G2.com.

Sometimes UI is not very clear. I have to do a couple of custom tricks with own CSS/JavaScript, though other tools does not provide even this possibility. Review collected by and hosted on G2.com.

I am working for a company that uses ClickHelp for their documentation for several software products. I am still a contractor, and I work with five other technical writers from the company. So, we are six people working on six documentation projects and we need to collaborate a lot inside each project. I really like the topic statuses I can assign to see what's done, the e-mail notifications I get when someone assigns a topic to myself (for review, or for contribution), we use the Topic Comments a lot to capture tasks and feedback. It is also good to have the advanced filtering in the Table of Contents - I can see only the topics assigned to me, so I can focus on those and understand how many are yet to be done.

Oh, and one more thing - ClickHelp Devs really do a good job at listening to our feedback, and adding new features to the product. I have a very positive experience with them!

I use their AI assistants too, which has been very helpful with my tasks. Review collected by and hosted on G2.com.

I am working to get my HTML and CSS knowledge improved - there is so much you can do better/nicer in online docs when you know those technologies! ClickHelp is good at supporting modern CSS and HTML5, but I feel I don't use the full power of those technologies and this is what I'd like to improve. In my daily work, I don't need much CSS since all the styling is already configured for the projects, I just assign ready classes to text chunks. But if ClickHelp Team could make some styling more visual, this would be a plus. Review collected by and hosted on G2.com.

Both sales and customer support are friendly and responsive - I got all answers quickly, with a lot of details and additional information links. And the tool has all the features I need, and even some that I plan to use in the future as the documentation grows! Review collected by and hosted on G2.com.

I'm happy with ClickHelp so far! Would be nice to have a mobile app for authors probably and maybe some JIRA integration so I can track my doc tasks as JIRA issues. Review collected by and hosted on G2.com.

I like that this is a Cloud based product which gives me the freedom to work from home or the office. Review collected by and hosted on G2.com.

I think the UI is unclear and the custom toils are lacking. Review collected by and hosted on G2.com.

The simplicity that it offers the user. Many users can understand how to update or create from any office. Review collected by and hosted on G2.com.

I would like to see more options for video and image input options Review collected by and hosted on G2.com.

Our main issue was being able to keep all product documentation components in one place, be able to generate multiple manuals from that documentation set, and to be able to version the documentation for new product releases. ClickHelp does all of that easily, and more. We were able to import our existing content and within a few hours were publishing multiple completed docs. The ability to generate different output formats, particularly one that can be embedded in our product, allows us to have a single pane of glass for documentation that solves every one of our consumable requirements. Review collected by and hosted on G2.com.

The fact that so much time and effort was wasted using other systems to try and manage our documentation. ClickHelp would have saved us so much time and effort. Review collected by and hosted on G2.com.