Intuitive and user friendly features are available in Cleo. Application is easy to use for "consumers" (monitoring functions). Review collected by and hosted on G2.com.

Important amount of technical information is available in the application, making it sometimes a bit challenging to just find the most important data. Review collected by and hosted on G2.com.

The deep customization is one of the best features. You can pretty much design, define, and map any integration within the CIC studio, only limited by your own resources and capability. Review collected by and hosted on G2.com.

Some of this is improving, but the CIC Cockpit needs more detailed transaction logging. Also, more ad hoc reporting capability and the reporting customization in the cockpit could be better. Review collected by and hosted on G2.com.

The Cleo University has been the most helpful aspect of my transition into using Cleo. The staff also has made the transition smooth as they have been insightful, quick to respond, and provide great customer service and assistance. Review collected by and hosted on G2.com.

In my experience thus far, I haven't had any dislikes. We've had a few hiccups, but that was more on the vendors/customers we are working with to get live. Review collected by and hosted on G2.com.

Streamlined and Efficient Integration Solution

Excellent Customer Support and Easy Setup

A Flexible and Scalable Solution for Growing Businesses

Improved Data Accuracy and Operational Efficiency Review collected by and hosted on G2.com.

Monitoring tools within CIC could have been better Review collected by and hosted on G2.com.

Streamlines EDI integrations and support. Review collected by and hosted on G2.com.

Some configurations require technical expertise. Review collected by and hosted on G2.com.

I really appreciate their customer service and support. I usually work with the same support person, Rashon Rose, and he is consistently knowledgeable and helpful. He knows the product well and can often point out where we may need to double-check details in our own systems. Review collected by and hosted on G2.com.

I have worked on Cleo/Lexicom systems for quite a while so of course, I am more familiar with their old legacy (not web based) software. Review collected by and hosted on G2.com.

It combines several integration approaches—EDI, APIs, file transfer, partner onboarding, and workflow orchestration—into a single platform. It brings these capabilities together in one place, which makes it easier to manage integrations without juggling multiple tools. Review collected by and hosted on G2.com.

The platform is powerful, but that power comes with complexity. New users often need significant training before they become productive, especially if they're not already familiar with EDI, B2B integration, or data mapping concepts. Review collected by and hosted on G2.com.

Ease of use, always on. I can sleep at night not worrying about things. Review collected by and hosted on G2.com.

Cost is a bit high. Integration took a bit longer than expected and sometimes when there are issues it takes longer to resolve. Review collected by and hosted on G2.com.

I like Cleo Integration Cloud for its ease of use, the fact that it's stable and their support is top notch. Review collected by and hosted on G2.com.

I honestly can't think of anything. Review collected by and hosted on G2.com.

Being in control of my own translations allows me to quickly adapt to Trading Partner requirements or changes. Review collected by and hosted on G2.com.

They are always improving, but some of the functions are not very intuitive. Review collected by and hosted on G2.com.