Cleo Integration Cloud Reviews (598)

Reviews

Cleo Integration Cloud Reviews (598)

4.4
598 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the reliable support and ease of use of Cleo Integration Cloud, highlighting its ability to simplify complex EDI integrations and provide quick resolutions to issues. Many appreciate the platform's intuitive interface and seamless onboarding process, which enhances overall efficiency. However, some users note that the search functionality could be improved, as it often requires exact matches for queries.

Pros & Cons

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TN
Trung N.
"Secure Deployment, Needs More Flexibility"
5/5
What do you like best about Cleo Integration Cloud?

I like the deployment process the most. It's very safe and prevents the issue of bad codes. It also helps retrieve previous versions easily. I appreciate that if the codes have errors, it does not allow you to deploy. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The rebuilt functions should be more flexible. The BPS is changing because it requires deep experience and new users are unable to handle it. I think it will need more drag and drop canvas. Review collected by and hosted on G2.com.

PA
Paulo A.
EDI Analyst
Mid-Market (51-1000 emp.)
"Cleo Integration Cloud - Awesome Integration Software!"
5/5
What do you like best about Cleo Integration Cloud?

Cleo Integration Cloud is easy to use, with a stable platform, and the software is in constant development. The Cleo team always listens to its customers to improve the tool and keep making it better. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Sometimes their support takes some time to answer their tickets but is nothing that will stop you to use their software. Besides this, I have no complaints about them. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Enterprise (> 1000 emp.)
"Reliable Integration, But Lacks Ease of Use"
2.5/5
What do you like best about Cleo Integration Cloud?

I appreciate that Cleo Integration Cloud 'just runs' and is a very stable product. The support I get is great. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

I struggle with its design. What I think of as a simple task, like taking file A and sending it to location X, becomes two tasks: moving the file to one place and then executing the SFTP to move it to its final location. Our version is also not a GUI one; it's all command lines. I would like it to be engineered in a way that I could let more users have access to control their needs and not have to build for everyone. Review collected by and hosted on G2.com.

Justin T.
JT
Justin T.
EDI Governance analyst
Enterprise (> 1000 emp.)
"Studio Studio Is Very Easy to Use"
4/5
What do you like best about Cleo Integration Cloud?

I enjoy the studio studio software very easy to use Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The support is very hard and coordinate with due to them being off shores Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

The feedback on Studio is great to hear — ease of use is something we've put a lot of focus into, and it's good to know that's landing in practice. On the support side, I've shared your experience with our team and we're actively investing in AI-powered support tooling to improve response speed and resolution time regardless of time zone. For the performance delays during peak usage, I'd encourage you to open a case at https://support.cleo.com/hc/en-us — our team can dig into your specific environment and configuration to address those bottlenecks directly. Your CSM is also available if you'd like to escalate either of these.

Francesca M.
FM
Francesca M.
Edi Manager
Enterprise (> 1000 emp.)
"CIC, la mejor solución"
5/5
What do you like best about Cleo Integration Cloud?

It is an excellent solution, scalable, including an excellent console for monitoring flows. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

After three years of use, I have no issues to report with the product. Review collected by and hosted on G2.com.

Verified User in Retail
CR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Good Design, but Workspace Builds from the SVN Need Improvement"
3.5/5
What do you like best about Cleo Integration Cloud?

I really like the product’s design, and I appreciate its ability to support many different types of integrations. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

I'm not a fan of building workspaces. Even though team members do not generally sync projects with errors to the svn, when building workspaces by checking out projects from the svn, there are frequently errors in the resulting workspace, which require time and effort to resolve. Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

Really glad the platform's design and integration breadth are landing well — those are areas we've put a lot of thought into. We're continuing to roll out AI-powered features and workflow improvements that make day-to-day use even smoother, so there's more to look forward to. Your feedback on workspace building has been shared with the team, and your CSM is always a great resource if you want to explore ways to get more out of your setup: https://support.cleo.com/hc/en-us. Appreciate you taking the time to review.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Cleo’s Intuitive, Effortless User Experience"
4.5/5
What do you like best about Cleo Integration Cloud?

Cleo product offers an intuitive, user-friendly experience with seamless navigation that makes interaction feel effortless. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The pricing feels slightly on the higher side. Review collected by and hosted on G2.com.

Verified User in Food Production
UF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"Set It Up Once, Then Enjoy Automatic, Easy Document Traceability"
4/5
What do you like best about Cleo Integration Cloud?

I like that once everything is set up and in place, it works automatically. It also makes it very easy to trace documents step by step and follow the process clearly. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The initial setup was sometimes difficult, especially since we were also switching ERP systems at the same time. Review collected by and hosted on G2.com.

Isela A.
IA
Isela A.
Logistics Support Supervisor
Mid-Market (51-1000 emp.)
"Easy, Fast Onboarding with Seamless Integrations"
5/5
What do you like best about Cleo Integration Cloud?

Onboarding is easy and quick. Downtime is minimal to non-existent, and it makes integrations straightforward. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Sometimes, figuring out what’s causing errors can be challenging. Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

Thank you for your feedback which I've shared with Cleo's Support team. I think you might be interested in some of the ways Cleo is using AI to transform every ticket interaction from AI-powered ticket analysis, to customer and dataflow-specific issue handling, and guided resolution. AI is making Cleo's support engineers smarter and faster - and it is happening now. If you want to know more about how we are elevating your TM&M support, please reach out to your customer success representative and we'll be happy to share some deeper information.

MC
Miguel C.
IT Director
Small-Business (50 or fewer emp.)
"Easy-to-Navigate Dashboard, Powerful Tools, and Great Support"
5/5
What do you like best about Cleo Integration Cloud?

Easy to navigate dashboard, powerful development tools, great support team Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Cleo technical certification requirement Review collected by and hosted on G2.com.