In maritime logistics, inbound inquiries can range from cargo requests to partnership proposals, often coming from different time zones. Clara has been extremely effective in engaging such as shipment type, timelines, and port requirements, and then routing them to the appropriate interanl teams. The ability to automatically schedule calls with our operations or commercial team has reduced delays that previously impacted decision-making. The interface also provides clear visibility into conversation history, which helps us stay aligned internally. Review collected by and hosted on G2.com.
The system required initial fine-tunning to reflect maritime terminology and operational workflows. without that, responses felt slightly generic. However, once customized, the accuracy improved significantly. Review collected by and hosted on G2.com.