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Ciklum

By Ciklum

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Ciklum Demo - СHATBOT FOR TELECOM TECH SUPPORT
Developed and released Chatbot solution for Telecom tech support. Chatbot has integrated NLP to understand customers requests and provide related help. Further development pipeline was planned and agreed.
Ciklum Demo - СHATBOT FOR TELECOM TECH SUPPORT
Goal: Decrease overhead costs. Streamline user experience with 24/7 support
Ciklum Demo - СHATBOT FOR TELECOM TECH SUPPORT
Result: 50% of the call centre enquiries covered by chatbot (~ 600 calls); $2,400 saved/day; Approx. $864,000/year saved.
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