We are newer ChangeEngine users but already seeing the benefits of having a flexible platform to create, track and reimagine how we do internal comms. Working with JC and Manu on design elements and building out templates is helping us to further brand our comms across teams. We are enjoying the Listen feature as well and using as a tool to get real-time feedback beyond open rates that gauge understanding too. Review collected by and hosted on G2.com.

There is a lot to like about the platform that we're still exploring. One feature we would love to see is a way to integrate our comms intake form into the platform so that we can streamline responding to those comms and get them scheduled right in ChangeEngine. Review collected by and hosted on G2.com.

What I appreciate most about ChangeEngine is how much it has simplified large-scale employee communication across a distributed workforce. With more than 40 hotel properties spread across multiple states, reaching employees in a consistent way (especially frontline and hourly team members) used to be time-consuming and often fragmented.

The platform has allowed us to centralize communication through SMS, email, and branded resource pages in a way that feels intuitive and user-friendly for both administrators and employees. The interface is clean and easy to navigate, which has noticeably reduced the time we spend building, organizing, and distributing communications.

A major benefit has been stronger engagement and better visibility into what’s working. We can track open rates and employee interaction more effectively, which helps us understand which messages are resonating and where we may need to adjust our approach.

The ChangeEngine team has also been extremely responsive and collaborative during implementation and in ongoing use. They’re open to feedback, proactive with ideas, and willing to customize solutions to better fit our operational needs.

Overall, the platform has improved efficiency, strengthened communication consistency, and helped modernize the employee experience across our portfolio. Review collected by and hosted on G2.com.

One area that still feels like it has room to grow is reporting and analytics customization. The platform offers useful engagement data and solid visibility into communication performance, but there are times when more advanced filtering, benchmarking, or export options would be especially helpful (particularly for organizations managing multiple locations or distinct audiences).

There can also be a bit of a learning curve when you’re first building more customized pages or workflows, especially for users who are newer to communication platforms. More templates, guided setup tools, or expanded onboarding resources could make adoption smoother and help decentralized teams get up to speed faster.

As the platform continues to expand, deeper integrations with additional HRIS and operational systems would add value as well and further streamline day-to-day processes.

That said, one of ChangeEngine’s strengths is how responsive the team is to feedback and how consistently they evolve the product. We have seen meaningful improvements introduced over time based on customer input, which makes the partnership feel collaborative rather than transactional. Review collected by and hosted on G2.com.

The most helpful thing about ChangeEngine has definitely been the automated employee communication. I love that we can schedule reminders and communication for onboarding, fingerprint expiration dates, BLS renewals, and even staff timecard reminders. It has helped keep communication organized, consistent, and timely while saving us so much manual follow-up. It’s been a huge help with staying proactive and making sure staff are getting the information they need when they need it. Review collected by and hosted on G2.com.

Honestly, I don’t really have anything negative to say — I really enjoy using ChangeEngine. If I had to mention one thing, I could see there being a little bit of a learning curve at first when it comes to setting up templates, automations, and reminders. But once you get familiar with the platform, it becomes very user-friendly and makes communication so much easier to manage. Review collected by and hosted on G2.com.

Truly seamless automation of communications for occasions like anniversaries, birthdays, and onboarding new employees. Our HR team has saved countless hours by using their AI features, and we’ve also received superb customer service from a dedicated team. The use of ChangeEngine has made a noticeable difference in our employee engagement! One of my favorite features is BluePrint AI, which made it possible for our team to move from concept to execution much faster than we could have on our own. It helped us launch a Stay Interview program with clear, polished communications that aligned with our people-first approach, while saving our team valuable time. - M Price Review collected by and hosted on G2.com.

I don’t dislike anything about the system. It’s easy to use and intuitive, and it offers multiple creative options and ideas. We have dedicated people to help, if we need it. Our customer support team have been life savers on more than one occasion. Review collected by and hosted on G2.com.

I love our team, which helps us deliver whatever we want to communicate. They're very helpful, friendly, and willing to help us come up with solutions. The branding looks really professional, and we've been able to automate a lot of communications. It saves our small team a lot of time and makes everything look really nice, branded, consistent, and pretty. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

We were working on a benefits page, and we weren't able to extract all of the documents as a PDF and look at them. We had to click through and individually look at each PDF before sending it out. It would have been better if we could have extracted it to a PDF. Also, if we could attach PDFs, that would be helpful as well. Review collected by and hosted on G2.com.

I love that ChangeEngine allows me to create communications ahead of time and schedule them to send to specific people. It saves me the manual time and effort of sending communications at the right moment or on specific days, especially when the emails are reminders about an HR process. They also make the emails look really nice and like I spent a long time creating them, but in reality, it only took a few minutes. It's valuable because it saves me time and energy. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

I think the AI photo generator could be improved. I find that the template graphics aren't the best for a formal business, and I usually have to pick a design and replace it with my own text and photo. Review collected by and hosted on G2.com.

I use ChangeEngine for employee engagement, company-wide communications, and automated onboarding communications, which saves me a few hours a week so I can focus on other tasks. The automatic emails for onboarding, reviews, and surveys eliminate the risk of errors and save time. I love the team at ChangeEngine, especially Mariana, Paola, and Lilian, The are so talented and save me hours of work. They genuinely care, and their level of pride really shows in all the content they create. I also appreciate the creative and meaningful communications crafted for all holidays and the automated birthday and anniversary messages sent to both employees and managers. The initial setup was super easy, making it a seamless transition for us. Overall, I think ChangeEngine is AMAZING! Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like ChangeEngine's “can do” attitude because they've never said no to any request I've made. When we launched our first engagement survey, they went above and beyond in the building and reporting process. We've successfully moved our entire performance management process from our HRIS system to ChangeEngine, which was a massive job, and they made it more user-friendly and valuable for all stakeholders. Additionally, we built an onboarding communication workflow. Overall, they've enabled me to establish a communication department for my company from the ground up. Also, it integrates well with our HRIS system and Microsoft Teams, and the initial setup was very easy. Review collected by and hosted on G2.com.

I have no complaints. Review collected by and hosted on G2.com.

ChangeEngine has genuinely changed the way we think about communication. It goes beyond “just sending emails” and instead creates a space where announcements feel fun and interactive, especially with video and GIF embeds.

The data insights are excellent for tracking engagement, but what truly sets ChangeEngine apart is the customer support. The team is highly proactive and turns around design requests with impressive speed. Overall, it’s a powerful tool, backed by an even stronger team. Review collected by and hosted on G2.com.

I haven’t noticed any downsides so far. The team is proactively improving the platform and regularly rolling out new features. Review collected by and hosted on G2.com.

ChangeEngine is the ideal blend of great people and a strong product. I genuinely love working with my customer success team—they truly feel like an extension of our own team. The tool is incredibly easy to use, and they’re constantly rolling out enhancements that improve the UX/UI and deliver even more value for us as clients. They take feedback and requests seriously, and they’re always quick to jump in and support.

Before ChangeEngine, my company relied exclusively on Outlook to manage our global communications. With ChangeEngine, we’ve been able to set a new standard, strengthen our communications, reimagine workflows, and free up bandwidth across the team. Review collected by and hosted on G2.com.

I have no downsides to note at this time. Review collected by and hosted on G2.com.