--- title: Cekat.AI Reviews meta_title: 'Cekat.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Cekat.AI works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4 scale: '5' date_modified: '2026-09-16' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Cekat.AI Reviews **Vendor:** Teknologi Cekat Indonesia **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 4 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Cekat.AI Cekat.AI is an AI-Powered Revenue Technology. We turn customer conversations into lifetime revenue through a single system combining conversational AI, CRM, CDP, and marketing automation, across WhatsApp, Instagram, TikTok, Telegram, and more. Businesses use Cekat to capture every lead across every channel, qualify them automatically, convert faster, and keep customers coming back through automated retention and upsell sequences. Cekat automates 6 of 7 stages of the revenue loop, from targeting the right audience to cross-selling existing customers. Used by 3,000+ businesses across Asia. ## Cekat.AI Reviews ### 1. Clean Performance and Helpful Tools to Boost Business Revenue **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis R. | user, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 06, 2026 **What do you like best about Cekat.AI?** What I value most about Cekat.AI is how it streamlines the entire customer support workflow in one platform. The AI chatbot responds to common customer questions instantly, which significantly reduces our team's response time and allows our agents to focus on more complex issues. An unexpected benefit has been the improvement in customer satisfaction. Since customers receive immediate responses 24/7, they no longer have to wait for business hours to get answers. Overall, Cekat.AI has helped us handle more conversations efficiently, improve response quality, and save our support team several hours each week. **What do you dislike about Cekat.AI?** Pricing is not published on the website like some competitorsAnother improvement would be expanding the customization options for AI responses and reporting dashboards. Although the current features meet most of our needs, having more flexibility in customizing workflows, analytics, and response behavior would make the platform even more valuable for businesses with unique requirements. Overall, these are relatively minor issues, and they haven't significantly affected our experience. The platform performs reliably, and we look forward to seeing these areas continue to improve in future updates. **What problems is Cekat.AI solving and how is that benefiting you?** Cekat.AI helps us solve the challenge of managing a high volume of customer inquiries without increasing our support workload. Before using the platform, our team spent a lot of time answering repetitive questions, which slowed response times and reduced the time available for more complex customer requests. With Cekat.AI, routine inquiries are handled automatically, allowing our support team to focus on cases that require human attention. This has improved our response time, increased team productivity, and provided customers with instant assistance 24/7. ### 2. A Game Changer for Our CS Team **Rating:** 4.5/5.0 stars **Reviewed by:** Nara N. | Graphic Designer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 02, 2026 **What do you like best about Cekat.AI?** The AI agent handles repetitive FAQs really well, so our human agents only step in for complex or sensitive cases. It escalates with full context, so customers never have to repeat themselves. **What do you dislike about Cekat.AI?** Some advanced customizations (like specific automation rules) aren't as intuitive to configure as I'd like; a bit more documentation would help. **What problems is Cekat.AI solving and how is that benefiting you?** Before Cekat.AI, our agents spent most of their day on repetitive questions. Now the AI handles those automatically, freeing up our team to focus on higher-value conversations and closing deals. ### 3. Clean Performance and Helpful Tools to Boost Business Revenue **Rating:** 4.5/5.0 stars **Reviewed by:** Yoona F. | Web Content Writer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 01, 2026 **What do you like best about Cekat.AI?** The unified inbox, helps to manage WhatsApp, Instagram, Live Chat and TikTok chat from one dashboard instead of switching between apps has save our team a lot of time. **What do you dislike about Cekat.AI?** The initial setup and training the AI on our FAQs took longer than expected. More guided onboarding flow would help. **What problems is Cekat.AI solving and how is that benefiting you?** We were losing leads because our team couldn't reply fast enough across multiple channels. Cekat.AI's 24/7 AI agent now answers instantly, so we stop losing sales to slow response times. ### 4. A Useful Addition to Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Annisa H. | Sales Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 14, 2026 **What do you like best about Cekat.AI?** The automatic follow up is very useful. It helps make sure potential customers don't get forgotten and can ultimately contribute to more conversions. **What do you dislike about Cekat.AI?** Some advanced features have a learning curve **What problems is Cekat.AI solving and how is that benefiting you?** Saving team time. Cekat ai takes care of repetitive conversations, allowing our team to focus on more important and higher value tasks. - [View Cekat.AI pricing details and edition comparison](https://www.g2.com/products/cekat-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-16+12%3A39%3A30+-0500&secure%5Bsession_id%5D=a7f9e540-f926-4610-a239-480cfb0b0e95&secure%5Btoken%5D=beedfacfd8203101e5faf56fc187c216a5b18cb505fbedf4eed9595fc16d3d19&format=llm_user) ## Cekat.AI Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Cekat.AI Alternatives - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,742 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,677 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,712 reviews)