Cekat.AI Reviews & Product Details

What I value most about Cekat.AI is how it streamlines the entire customer support workflow in one platform. The AI chatbot responds to common customer questions instantly, which significantly reduces our team's response time and allows our agents to focus on more complex issues. An unexpected benefit has been the improvement in customer satisfaction. Since customers receive immediate responses 24/7, they no longer have to wait for business hours to get answers. Overall, Cekat.AI has helped us handle more conversations efficiently, improve response quality, and save our support team several hours each week. Review collected by and hosted on G2.com.

Pricing is not published on the website like some competitorsAnother improvement would be expanding the customization options for AI responses and reporting dashboards. Although the current features meet most of our needs, having more flexibility in customizing workflows, analytics, and response behavior would make the platform even more valuable for businesses with unique requirements. Overall, these are relatively minor issues, and they haven't significantly affected our experience. The platform performs reliably, and we look forward to seeing these areas continue to improve in future updates. Review collected by and hosted on G2.com.

AI handles requests well, understands context, supports smart escalation, and can auto-resolve issues. The non-code AI training is easy to use and makes it simple to get started. Overall, it’s a solid platform for running and managing a business. Review collected by and hosted on G2.com.

The reporting and analytics could be more in-depth. Also, the platform often buffers and runs slowly, which makes it frustrating to use at times. Review collected by and hosted on G2.com.

With the AI Agent, businesses can handle thousands of customer conversations simultaneously without adding staff. This scalability allows for more cost-efficient business growth, as customer service workload scales automatically with customer volume, rather than depending on how many employees need to be hired. Review collected by and hosted on G2.com.

The analytics dashboard is useful but feels a little basic. Deeper reporting capabilities, like conversion tracking or more detailed customer journey insights, would be a great addition. Review collected by and hosted on G2.com.

The AI agent handles repetitive FAQs really well, so our human agents only step in for complex or sensitive cases. It escalates with full context, so customers never have to repeat themselves. Review collected by and hosted on G2.com.

Some advanced customizations (like specific automation rules) aren't as intuitive to configure as I'd like; a bit more documentation would help. Review collected by and hosted on G2.com.

The unified inbox, helps to manage WhatsApp, Instagram, Live Chat and TikTok chat from one dashboard instead of switching between apps has save our team a lot of time. Review collected by and hosted on G2.com.

The initial setup and training the AI on our FAQs took longer than expected. More guided onboarding flow would help. Review collected by and hosted on G2.com.

The combination of AI automation and human handoff is really valuable. Routine conversations can be automated, while more complex cases can still be handled by our team. Review collected by and hosted on G2.com.

Customization can sometimes feel limited the core functionality works well, but having more flexibility would make it easier to adapt to specific workflows. Review collected by and hosted on G2.com.

It's the overall simplicity that I like most. From training the AI to managing conversations through the dashboard, everything feels straightforward and easy to operate. Review collected by and hosted on G2.com.

More detailed performance insights It would be useful to have more context behind the numbers, rather than just seeing the results. Review collected by and hosted on G2.com.

Cekat.AI makes omnichannel customer service feel much more manageable. Everything is centralized, while AI takes care of common inquiries and follow-ups. Review collected by and hosted on G2.com.

Customization can sometimes feel limited the core functionality works well, but having more flexibility would make it easier to adapt to specific workflows. Review collected by and hosted on G2.com.

responding to consumers quickly and accurately Review collected by and hosted on G2.com.

frequent refreshing is needed to check the chat list in the assigned, unassigned, or resolved tabs. Review collected by and hosted on G2.com.

The automatic follow up is very useful. It helps make sure potential customers don't get forgotten and can ultimately contribute to more conversions. Review collected by and hosted on G2.com.

Some advanced features have a learning curve Review collected by and hosted on G2.com.