CaseHUB Reviews & Product Details

CaseHUB is an enterprise case management platform built for banks, credit unions, CUSOs, and fintechs. It brings high-accountability case work — disputes, fraud, and complaints — into one policy-controlled system, replacing fragmented tools and manual processes. CaseHUB for Disputes: Automates dispute cases from intake to resolution with built-in Regulation E timelines and automated letter issuance. Supports ACH, POS, ATM, RTP, Zelle, Bill Pay, and check transactions, with real-time GL posting and account updates. CaseHUB for Fraud: Auto-creates cases from alerts and handles card fraud, check fraud, non-payment fraud, and AML alerts in one place. Link analysis uncovers organized fraud patterns, with support for SAR filings and branch/incident cases. CaseHUB for Complaints: Manages complaints end to end across lines of business, with cross-department tracking, full audit trails, and risk-based prioritization. Why institutions choose CaseHUB: Faster resolution with intelligent automation and Agentic AI decisioning Lower operational costs by consolidating multiple systems into one platform Earlier fraud detection through risk scoring and link analysis Compliance confidence with embedded regulatory timelines and centralized audit trails Real-time visibility into case ownership, SLAs, and outcomes CaseHUB scales as volumes and financial crime complexity grow, letting institutions add new workflows over time without adding new systems.