Simple user friendly features like

editor interface, CSV data export, the new API, deployment, reminders, Contact list. Actions, which gives the flexibility to do more. Advance features allows customization using CSS and Javascript. Review collected by and hosted on G2.com.

cannot group contacts, cannot filter/sort contacts using custom fields. export individual responses in PDF. Review collected by and hosted on G2.com.

The integration with Salesforce CRM is reliable and fairly simple to set up. Review collected by and hosted on G2.com.

The user interface isn't as intuitive or robust as other survey platforms on the market. Also, Clicktools is lacking integration ability with other platforms, such as Salesforce Marketing Cloud (formerly, Exact Target). Review collected by and hosted on G2.com.

How many different things that you can do with it, some which are client based and some user needs. Review collected by and hosted on G2.com.

Nothing comes to mind, a good support team, if anything we probably don't use all of the functions Review collected by and hosted on G2.com.

Easy survey design. Integration with salesforce. Language selection available. Frequent webinars to get maximun use of tool. Information about bounces, Easy contact information edition. Review collected by and hosted on G2.com.

Can not mix results. Restrictions in graphics, for example we can not know how many times a customer answer a survey in a period of time and its scores. We can obtain the report and then process it, but will be great to have the possibility of get it from clkicktools. Period to get Review collected by and hosted on G2.com.

The simple configuration options with layers of complexity for dynamic and impressive results. Review collected by and hosted on G2.com.

The lack of an ability trigger actions in the tool based on a survey being sent. We'd love the addition of updates in SalesForce information to be mapped at the time an email is sent instead of only when completed. Review collected by and hosted on G2.com.

It's very intuitive. Finding and fixing problems is generally pretty straightforward, and when I needed help, tech support was very responsive. Review collected by and hosted on G2.com.

There's no way to link a bunch of respondents together under someone else - like a broker - and send the survey to the broker to complete on behalf of the respondent. Review collected by and hosted on G2.com.

Easy integration with Salesforce. The time to setup the survey is quick.

Mapping is easy. Review collected by and hosted on G2.com.

Capability to customize look and feel of survey. Business users find it difficult to create new survey as we have customized surveys as per company guidelines.

Survey criteria is all maintained in Salesforce. Need feature to have all logic in Clicktools itself.

As we are storing all surveys in Salesforce, the reporting capabilities of clicktools is of no use for us.

We don't have proper tutorials or help guides to setup survey when we started with this product. Review collected by and hosted on G2.com.

It's easy to integrate with Force.com and see errors being received if not syncronising Review collected by and hosted on G2.com.

Deployments are not environment specific Review collected by and hosted on G2.com.

I find it helps keep the results of our surveys organized Review collected by and hosted on G2.com.

No real complaints to be honest, it is a good solution to problems we were having before we started using this Review collected by and hosted on G2.com.

Survey reporting is easy. Users can build reports and set up reporting within the tab. Review collected by and hosted on G2.com.

Wish reporting could be done natively in SF. Sometimes it can be difficult to create reports in the app and distribute to users not using the app. Review collected by and hosted on G2.com.