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CallidusCloud Clicktools Reviews & Product Details

SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value.

Seller

SAP

Discussions

CallidusCloud Clicktools Community

Languages Supported

Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

Product Description

The Power of Experience. Deliver elevated experiences through better performance, engagement, and feedback cycles.

Overview by

Christopher Chan

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

15 months

View More Pricing Information

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CallidusCloud Clicktools Media

CallidusCloud Clicktools Demo - With our survey builder, the sky's the limit.

Build any number of simple or complex surveys with comprehensive control over questions to capture contextually rich feedback.

CallidusCloud Clicktools Demo - Clicktools: Own the Outcome

You’ll always know exactly how your survey performed with live results in custom charts and dashboards. Quickly filter, cross-tab export, and publish to PowerPoint, PDF, Excel, and more. Schedule results to be emailed in the format and frequency of your choosing.

CallidusCloud Clicktools Demo - Make sense of freeform feedback

Enable Text Insight for instant sentiment analysis of text and essay questions, integrated with CRM. Includes multi-language translation.

CallidusCloud Clicktools Demo - Reporting that rocks

Get insights on real-time feedback with flexible reporting and role-relevant dashboards for everyone from the C-suite to the frontline.

G2 reviews are authentic and verified.

Here's how.

Verified User in Internet

Enterprise (> 1000 emp.)

5/10/2016

"Surveys for Success"

4/5

What do you like best about CallidusCloud Clicktools?

Ease of use. Able to send surveys easily. Review collected by and hosted on G2.com.

What do you dislike about CallidusCloud Clicktools?

integration can be hard to set up. Make it easier to integrate with other products Review collected by and hosted on G2.com.

Suzanne D.

Product Development Trainer

Computer Software

Mid-Market (51-1000 emp.)

12/10/2015

"Good tool for surveys"

3.5/5

What do you like best about CallidusCloud Clicktools?

The analytics are quite in-depth and have good visual representation of the data. Review collected by and hosted on G2.com.

What do you dislike about CallidusCloud Clicktools?

Somewhat complicated - not very intuitive for use. Review collected by and hosted on G2.com.

Lisa E.

Director of Corporate Technology

Staffing and Recruiting

Mid-Market (51-1000 emp.)

12/10/2015

"I love Clicktools!"

5/5

What do you like best about CallidusCloud Clicktools?

The forms are super easy to create. I love that we have the capability to map data into Salesforce. Review collected by and hosted on G2.com.

What do you dislike about CallidusCloud Clicktools?

I would love the ability to clone a mapping and change only what is necessary. Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

12/10/2015

"Clicktools "

5/5

What do you like best about CallidusCloud Clicktools?

I love the Salesforce Automation and live tech Support Review collected by and hosted on G2.com.

What do you dislike about CallidusCloud Clicktools?

It was bit hard to navigate at first. There was a learning curve. Review collected by and hosted on G2.com.

Andrea P.

Sales Administrator

Enterprise (> 1000 emp.)

9/17/2015

"It is a very useful tool used for mutiple functions"

5/5

What do you like best about CallidusCloud Clicktools?

The ease in creating surveys and reporting on them. Review collected by and hosted on G2.com.

What do you dislike about CallidusCloud Clicktools?

Nothing so far, especially with the new release later this month. Review collected by and hosted on G2.com.

Todd K.

Technical Support Manager - OPW-FMS and PDQ Mfg Inc.

Oil & Energy

Mid-Market (51-1000 emp.)

9/17/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Tech Support Manger"

5/5

What do you like best about CallidusCloud Clicktools?

easy to setup and integrate into salesforce, ability to customize with logo Review collected by and hosted on G2.com.

What do you dislike about CallidusCloud Clicktools?

Nothing I can think of at this time, support is great, easy to setup Review collected by and hosted on G2.com.

Shannon A.

Business Process Analyst

Consumer Electronics

10/15/2014

"Great tool for surveys!"

5/5

What do you like best about CallidusCloud Clicktools?

ClickTools is very easy to use. I love how it integrates with Salesforce seamlessly. The support level is phenomenal. Everyone I have talked with is very knowledgable. Also, if they do not know the answer, they immediately escalate to the next level. They are very responsive and customer focused. Review collected by and hosted on G2.com.

What do you dislike about CallidusCloud Clicktools?

There really is not a whole lot that I did not like. Their user interface can probably take some improvement. Knowledge base is somewhat scarce but they have been adding video tutorials and more articles continuously. I was even asked to give some feedback on the new videos. Customers are definitely taken seriously and input is important. Review collected by and hosted on G2.com.

What problems is CallidusCloud Clicktools solving and how is that benefiting you?

We designed a survey that would trigger a survey to customers on every 5 cases. We also implemented another survey that was customer based. If that customer did not receive a survey within the last 30 days, they would get another. Benefits are we are closer to our customers and can work to improve the customer experience. Review collected by and hosted on G2.com.

Rick K.

Sr. Sales Operations Analyst

Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

9/17/2015

"Clicktools...the best solution"

5/5

What do you like best about CallidusCloud Clicktools?

Great customer service. Alwayr gets back to us very quickly. Review collected by and hosted on G2.com.

What do you dislike about CallidusCloud Clicktools?

There isn't much to not like about their solution. Review collected by and hosted on G2.com.

Justin N.

Vice President of Product and Practice Manager

Information Technology and Services

Enterprise (> 1000 emp.)

1/5/2015

"Clicktools auto deployed from Salesforce.com"

5/5

What do you like best about CallidusCloud Clicktools?

Where do I start.

#1. Very easy to implement

#2. Great tool to get live metrics though surveys.

#3. Auto-sends after a case closes.

#4. Can be managed by Customer Service Manger

#5. Great Reporting metics Review collected by and hosted on G2.com.

What do you dislike about CallidusCloud Clicktools?

I really don't have anything bad to say about click tools I would, re-deploy the solution in an instant. Review collected by and hosted on G2.com.

Recommendations to others considering CallidusCloud Clicktools:

We did our homework and tested several solutions. Clicktools was far and away the best. I couldn't be happier with the implementation. Since my team rolled this out to the Tech support team we have had zero problems with the software and many other business units have adopted the software. Review collected by and hosted on G2.com.

What problems is CallidusCloud Clicktools solving and how is that benefiting you?

We didn't have a very good line of sight into how our customer service, tech support, and repair teams were doing. We started by rolling this out on as a follow up on our US customer service team of about 30 reps. Instantly we were getting real time honest metrics on our customer interactions. Review collected by and hosted on G2.com.