CallCoach Pricing Overview

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Free Trial

Entry Plan

Per Month

Starting plan for small teams

Standard Plan

Free Trial

Per Month

Perfect for mature organisations and growing teams.

Enterprise Plan

Free Trial

Per Month

For large-scale corporations and organisations with the strictest data governance regulations.

CallCoach pricing model is designed for contact centres of all sizes that want transparent, scalable costs while unlocking full coverage AI insights.

We offer three tiers:

- Entry Plan: Built for small teams (up to 10 agents and 2 teams). Includes limited call minute volume (about 10,000 minutes per month), core call and chat analysis, daily reports and dashboard access. Ideal for small operations starting their AI powered QA journey. All data stored in Australia.

- Standard Plan: Designed for growing contact centres (up to 120 agents, unlimited teams). Includes unlimited call and chat volume, integration support, trend and team level analytics, advanced configuration, multi language capabilities and data warehouse export. All data stored in Australia or the country of the client.

- Enterprise Plan: For large scale operations (up to 300 agents and beyond). Offers unlimited usage, dedicated human support, full technical integration, custom configuration, advanced analytics and reporting. Includes privacy controls, full data sovereignty options (at rest and in-transit) and compliance support for regulated industries.

CallCoach has 3 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for CallCoach is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase CallCoach must be conducted with the seller.

All plans include setup assistance, secure data handling and flexible upgrade or downgrade options so customers can adjust as their team or call volumes change.

Our plan based model, rather than per seat pricing, provides stronger value and predictability than many competitors. It allows contact centres to scale without paying incremental seat fees while still receiving full conversation coverage.

Pricing information was last updated on November 27, 2025

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CallCoach Pricing Reviews

(2)

Verified User in Higher Education

Mid-Market (51-1000 emp.)

12/18/2025

"Daily feedback that makes an impact"

5/5

What do you like best about CallCoach?

It delivers clear, detailed feedback while highlighting key areas for improvement. The scoring bar is especially effective, providing a strong visual representation of where advisors are performing well and where there’s room to grow.

Being able to give feedback to Call Coach is also a great feature, as it allows us to share insights, ask questions, and help improve the tool so it better supports advisors and coaches. Review collected by and hosted on G2.com.

What do you dislike about CallCoach?

There’s nothing I dislike about Call Coach. It’s a highly effective tool that adds real value to coaching and performance development. Review collected by and hosted on G2.com.

Response from Support Icana.AI of CallCoach

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Thank you for the review. We’re glad to hear CallCoach is helping make daily coaching feedback clearer, more actionable, and easier to use.

We especially appreciate the comment about ratings (feedback on the reports). They play an important role in helping each client’s bespoke AI learn what good looks like for their team, so the feedback becomes even more relevant and useful over time.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/18/2025

"After over 2 years our partnership continues to grow."

4.5/5

What do you like best about CallCoach?

The software is easy to use, and the owner and support team are exceptionally responsive. They genuinely value user feedback and take a proactive approach, working closely with us to find practical, effective solutions. Review collected by and hosted on G2.com.

What do you dislike about CallCoach?

I love it! The more I use the features, the more familiar it becomes, and the easier it is to find what I need to provide feedback to the teams. Review collected by and hosted on G2.com.

Response from Support Icana.AI of CallCoach

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Thank you for the thoughtful review. We really appreciate the continued partnership and the trust you’ve placed in Call Coach over the past years.

It’s great to hear that the platform is helping your team review more calls, identify gaps, and support continuous improvement. We also really value your feedback as a long-term customer. It helps us keep improving CallCoach in practical ways that make a real difference for teams using it every day.

Thanks again from all of us at Icana.AI!