The software is quite user-friendly. I appreciate how it notifies us about late, early, or missed shifts, and I also like that there is an option to disable all alerts if needed. My primary use for the program is scheduling, though I have also made use of a few reports. It is very easy to use and generally easy to adjust. I utilize the app on a daily basis. Its very easy to set employees up and make adjustments. The app is useful and convenient. Review collected by and hosted on G2.com.
I wish the computer version made it easier to fill in the blanks when scheduling. While I do like the drag-and-drop feature, it ends up being quite slow and time-consuming when I need to move shifts to the right staff member. I’m not a fan of assigning shifts directly to employees because I have to constantly switch back and forth to check who has already been scheduled and who still needs a shift. It would also be helpful if we could copy a pre-created template with available shifts that match our hospital’s schedule. I usually set up shifts in the open shifts section, but it would be much more convenient to update all the shifts at once using a template. There have been a few times when I missed clocking in or out, and the weekly hours don’t automatically add up, even after I adjust the times, since it’s waiting for approval. It would be helpful to see a tentative total of potential hours accumulated. I also wish the overall calendar fit better on the screen, as there is a lot of unnecessary space above and below, especially at the bottom where the total hours are displayed. I also wish there was a way to leave the shift and mark it as out sick or left early, without creating a PTO. I also wish there was a way to publish certain shifts without doing all of them at the same time. Review collected by and hosted on G2.com.
Thank you so much for taking the time to share such detailed feedback! We’re thrilled to hear that you find Buddy Punch user-friendly and helpful for scheduling and daily use.
We also truly appreciate your thoughtful suggestions around shift management, templates, and calendar layout. Feedback like this helps us identify areas to improve and prioritize enhancements for future updates.
A few notes: while you can create, apply, and manage scheduling templates from the Buddy Punch website, making it easy to reuse common shift patterns and save time when building schedules, this would currently be on an employee basis. Perhaps using the filters at the top and to the side of the schedule would help prevent as much switching "back and forth" as you mentioned. Using said filters can also help you publish shifts only in your "view" at that time instead of all shifts at the same time. If you have any questions about this and/or any further feedback, please don't hesitate to reach out via live chat or email us at support@buddypunch.com anytime!
We're so glad Buddy Punch has made scheduling and time tracking easier for your team, and we’ll be sure to share your insights with our Product Team!