Blueshift has a lot of functionality. It gives you features that the big guys use for their e-commerce platforms and allows us to provide these features to independent hospitality customers. Review collected by and hosted on G2.com.

Blue shift can certainly be overwhelming for your typical marketer coming from a more simple platform like MailChimp. Because of that, there can be a steeper learning curve for onboarding customers to the platform. Once customers get comfortable with the system overall, they can start to explore the additional features. Review collected by and hosted on G2.com.

Blueshift is an all-in-one platform that combines a CDP with a multichannel marketing automation tool. It’s very easy to build focused audience segments and set up multi-channel workflows that support both acquisition and retention campaigns. Blueshift lets you target customers through email, in-app and push notifications, SMS, and pop-ups/banners on websites, and it helps orchestrate consistent experiences across these different channels.

In addition, the flexible underlying data model greatly simplifies integration with multiple data sources. There are also several APIs that enable real-time integrations with external systems, making it possible to create real-time, event-based campaigns. Review collected by and hosted on G2.com.

Blueshift is a very good product overall, but there are a few areas that could be improved. For example, the website pop-ups/banner management isn’t very easy to configure. Also, the role and permission management feels limited when you need to manage different brands within the same tenant, although there are workarounds to address this. Review collected by and hosted on G2.com.

I like the simplicity of the patform and how I can join my campaigns together with the journey mapper. The recommendations are really powerful and data is received in realtime.

Implementation was quick and easy to, with full support from the team.

This is the only tool I use, to monitor campaigns, and data as well as being able to see results and make tweaks along the way.

It was easy to integrate this into the business. Review collected by and hosted on G2.com.

Not as well known in Uk so not able to partner with som real time email clients Review collected by and hosted on G2.com.

The ability for Blueshift to serve as our CDP and ESP as well as the ability to handle our extensive catalog of over 1M products and 30M applications and manage our send volume. Review collected by and hosted on G2.com.

It can be quite technically difficult to manage. Luckily we have a great partner who manages implementation of our email system. Review collected by and hosted on G2.com.

Blueshift provides quality customer support, a fantastic and ever-growing list of features, a workflow that supports both marketers and developers. Review collected by and hosted on G2.com.

Some of the documentation could be more robust. More access or different "roles" or permission sets for technical developers and integrators would be helpful. Review collected by and hosted on G2.com.

Easy of use and flexibility in evolution. Blueshift team consider suggestions from client for improving the tool. 10 times new feature released every year. Review collected by and hosted on G2.com.

Some part of the UI are quite technical, for example user profile is visible in json format, easy for technical not so easy for marketing Review collected by and hosted on G2.com.

Blueshift truly excels in delivering personalized, data-driven customer experiences at scale. I appreciate how intuitive the interface is, especially when setting up multi-channel journeys across email, SMS, and push notifications. The AI-powered recommendations and predictive segmentation are incredibly helpful for targeting the right users at the right time, boosting engagement and conversion rates significantly. Review collected by and hosted on G2.com.

While the platform is powerful, the initial setup can be a bit overwhelming due to the range of features and integrations. It would be helpful to have more guided onboarding tutorials or live walkthroughs to speed up the learning curve for new users. Review collected by and hosted on G2.com.

How easy to use the platform, but also the speedy and detailed answer from the customer support! Review collected by and hosted on G2.com.

It can be at times slow to save changes. Review collected by and hosted on G2.com.

The tool excels in its ability to integrate customer data across multiple channels, providing a unified view of each user. This data collection allows companies to create personalized and targeted marketing campaigns. In addition, Blueshift's predictive intelligence and automation capabilities enable marketers to engage customers in real-time with relevant content, which can improve the customer experience and drive conversions. Its analytics also make it easier to track campaign performance and make data-driven decisions. Review collected by and hosted on G2.com.

Complexity: For small or under-resourced companies, the complexity of some processes can be overwhelming.

Cost: The price of integration can be off-putting, as it is still a new and unfamiliar tool. This can condition certain companies.

Learning curve: Especially for customers who need to make a switch from one tool to another, or are new to CDP and automation tools, it can be overwhelming and impractical.

Customization: While there are many off-the-shelf templates, it may not be as flexible for certain niches, who need certain campaigns based on their data. Review collected by and hosted on G2.com.

Onboarding and support team are top notch. They also take feedback seriously and improve product directly from user experience.

The platform is relatively easy to use with flexible features to adapt to any number of needs from static list sends to AWS integrations and API feeds.

Implementation is straight forward as long as you have clean data from your system, if you are dealing with bad product data it may take a second to properly integrate. Review collected by and hosted on G2.com.

The two biggest downsides to Blueshift are the reporting - it would be nice to be able to filter and segement reports based on use attributes directly in the platform. The other issue that has popped up is when exporting your data into a CSV or Excel it lumps all the customer attirubtes into a large data blob that is difficult to parse. Review collected by and hosted on G2.com.