bKlug Reviews & Product Details

Send campaigns. Sell products. Support customers. All on WhatsApp. bKlug is an AI-powered platform that connects campaigns, sales and customer support for ecommerce brands. Built with proprietary AI technology and integrated with Shopify, it helps marketing, ecommerce and customer service teams manage the customer journey through conversations that keep the context. When a customer replies to a campaign, bKlug understands the offer behind the message and continues with relevant assistance. It also recognizes the website page or product that started a conversation, connecting customer interest with product advice and purchase support. Campaigns and re-engagement Send targeted WhatsApp campaigns to segmented audiences, notify customers when products are back in stock and reconnect with shoppers who abandoned their carts. Preconfigured campaigns and workflows provide starting points for customization. Shopping and checkout assistance Help customers find products with personalized recommendations, photo search and answers to product questions. Suggest complementary items, build carts and offer coupons. Provide payment information, estimated shipping costs and delivery times, then guide shoppers to Shopify checkout through a link. Post-purchase support Continue helping after the sale with order tracking, proactive order and delivery notifications, delivery questions and exchange-policy guidance. CRM and human support Manage customers and conversations in a CRM built into Shopify. Your team can take over conversations, configure topic-based handoff rules and pause or resume AI assistance for individual conversations or globally. AI controls and store knowledge Customize opening messages, reply length, message splitting, recommendation rules and sales approach. Product, brand, website and order information stays up to date automatically. The AI understands customer voice messages and images, sends product images and responds in the customer’s preferred language. Analytics Track conversion rate, upsells and average order value to understand how conversations contribute to sales. bKlug brings outreach, shopping assistance and ongoing support together on WhatsApp, with your team ready to step in when needed.