---
title: BerényiSoft AI Call Center Reviews
meta_title: 'BerényiSoft AI Call Center Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how BerényiSoft AI Call Center works for a business like yours.
date_modified: '2026-09-19'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---


# BerényiSoft AI Call Center Reviews
**Vendor:** BerényiSoft Kft.  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)
## About BerényiSoft AI Call Center
BerényiSoft AI Call Center is an AI-powered phone customer service system and voicebot that answers and makes calls in natural spoken language – 24/7, in Hungarian, integrated with your existing CRM/ERP systems. Instead of a push-button IVR menu, the AI understands what the caller wants, handles the request on its own and hands over to a live agent when needed. How it works: 1. Call answering and intent recognition – information request, appointment booking, service request or complaint 2. Autonomous handling – answers from the company database, books or modifies appointments, records data and confirms details with the caller 3. Handover to a live agent – complex cases are transferred together with a conversation summary, so the customer doesn't have to start over 4. Recording, summary, reports – every call is recorded and searchable, summaries and data flow into the CRM/ERP, management reports are generated automatically Key features: - Inbound and outbound call handling – the AI can also initiate calls automatically - Phone appointment booking with confirmation - Voicebot dialogues in natural Hungarian, consistent on-brand communication - Multiple parallel calls, no waiting queue, scales by configuration - Integration with PBX, CRM, ERP, ticketing and booking systems via API - Automatic call recording, summaries, data export and reporting - GDPR-compliant data handling; callers are informed they are talking to an AI and can request a human agent at any time Ideal for healthcare and private clinics, service centers, webshops and logistics, real estate and finance, utilities and public service providers, and enterprise customer service. Developed and implemented by BerényiSoft Kft. with 20+ years of enterprise software experience and local support. Pricing is custom, based on call volume, processes and integrations.






- [View BerényiSoft AI Call Center pricing details and edition comparison](https://www.g2.com/products/berenyisoft-ai-call-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-19+03%3A26%3A30+-0500&secure%5Bsession_id%5D=f3424a29-68d0-49f2-a069-63325230079b&secure%5Btoken%5D=d514990b20898e9a89c4970d7736f2c1260cc3de5400a30da6ecb0598f155759&format=llm_user)

## BerényiSoft AI Call Center Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Dashboard**
- Dashboard

**Speech Recognition**
- Speech Recognition

**Compliance Management**
- Compliance Management

**Autonomous Task Execution**
- Autonomous Task Execution

**Sentiment Analysis**
- Sentiment Analysis

**Data Security**
- Data Security

**Third-Party Integration**
- Third-Party Integration

**Human-in-the-loop (HITL)**
- Human-in-the-loop (HITL)

**Agentic Task Execution**
- Agentic Task Execution

**Natural Language Processing**
- Natural Language Processing

**Conversational AI**
- Conversational AI

**Performance Metrics**
- Performance Metrics

**Interaction Tracking**
- Interaction Tracking

**Knowledge Base Management**
- Knowledge Base Management

**CRM Integration**
- CRM Integration

**Inquiry Routing**
- Inquiry Routing

**Contextual Guidance**
- Contextual Guidance

**Communications Management**
- Communications Management

**Proactive Chat**
- Proactive Chat

**Ticket Management**
- Ticket Management

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

## Top BerényiSoft AI Call Center Alternatives
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