1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [BerényiSoft AI Call Center Discussions](https://www.g2.com/products/berenyisoft-ai-call-center/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_abfec0348e8343dcde3836ce1ffbe97e/berenyisoft-ai-call-center.jpg "Product Avatar Image") ](/products/berenyisoft-ai-call-center/reviews) [ BerényiSoft AI Call Center ](/products/berenyisoft-ai-call-center/reviews) 0 ratings BerényiSoft AI Call Center is an AI-powered phone customer service system and voicebot that answers and makes calls in natural spoken language – 24/7, in Hungarian, integrated with your existing CRM/ERP systems. Instead of a push-button IVR menu, the AI understands what the caller wants, handles the request on its own and hands over to a live agent when needed. How it works: 1. Call answering and intent recognition – information request, appointment booking, service request or complaint 2. Autonomous handling – answers from the company database, books or modifies appointments, records data and confirms details with the caller 3. Handover to a live agent – complex cases are transferred together with a conversation summary, so the customer doesn't have to start over 4. Recording, summary, reports – every call is recorded and searchable, summaries and data flow into the CRM/ERP, management reports are generated automatically Key features: - Inbound and outbound call handling – the AI can also initiate calls automatically - Phone appointment booking with confirmation - Voicebot dialogues in natural Hungarian, consistent on-brand communication - Multiple parallel calls, no waiting queue, scales by configuration - Integration with PBX, CRM, ERP, ticketing and booking systems via API - Automatic call recording, summaries, data export and reporting - GDPR-compliant data handling; callers are informed they are talking to an AI and can request a human agent at any time Ideal for healthcare and private clinics, service centers, webshops and logistics, real estate and finance, utilities and public service providers, and enterprise customer service. Developed and implemented by BerényiSoft Kft. with 20+ years of enterprise software experience and local support. Pricing is custom, based on call volume, processes and integrations. Show More When users leave BerényiSoft AI Call Center reviews, G2 also collects common questions about the day-to-day use of BerényiSoft AI Call Center. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All BerényiSoft AI Call Center Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about BerényiSoft AI Call Center yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/berenyisoft-ai-call-center/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_abfec0348e8343dcde3836ce1ffbe97e/berenyisoft-ai-call-center.jpg "Product Avatar Image") ### Have you used BerényiSoft AI Call Center before? Answer a few questions to help the BerényiSoft AI Call Center community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fberenyisoft-ai-call-center%2Fdiscuss%3Fsmall_ask%3Dberenyisoft-ai-call-center) No