its cheap, 59$ for 1 TB storage lifetime its a great deal price per gb. i wated a backup of my scripts, it should allow to back it up. Review collected by and hosted on G2.com.
it doesn't work, the backup for my node is not working. The live chat option is shown there but it's just an empty link with no redirect. No support is there. even my email gets unanswered. hate its service. it's not even renowned and with my first impression, I am scared that I provided ssh access to my servers. Review collected by and hosted on G2.com.
Hello Milan. I apologize for the negative experience. Your frustration is valid, and I can assure you that this is not how we treat our users.
We on-boarded ~1500 new users since the launch of our AppSumo deal(2 weeks), and as you know, we are a small team right now, so we did our best to keep up with answering questions on the AppSumo page(160+), live chat(587 sessions), support tickets(100+) and making enhancements to code.
Some new accounts had issues setting up backups, and nodes were not working as expected. We investigated this issue and fixed it a few days ago.
The live chat button works, but I think it doesn't work when we are offline. I'm going to update it immediately.
Anyway, I take full responsibility for this unfortunate experience.
You are as valuable as any other customer. So let me know what I can do to make up for this mistake :)
You can reach out to support@backupsheep.com if LiveChat is not available.
-Bilal