What do you dislike about BackupSheep?
I do not write reviews but I am so frustrated at this moment that I have to so that people are aware of what they are getting into.
My backups are failing since the 2nd of August. Today, it's the 16th.
They were working fine before that since the time I had set it up(months).
There are no error messages(proof https://d.pr/i/1dQtMH), nothing in the log(proof https://d.pr/i/63IS48)
The backups started failing since the time they moved to the EU region completely and deprecated multi-region support.
I did contact support and they said things like the backups should be complete in 6 hours else they will fail. This is not true(proof https://d.pr/i/J2fiRm). A backup was completed even when it took more than 6 hours to complete. And that too after the backups started failing which is even weirder.
The founder doesn't understand the importance of backups and why it is so crucial for them to work reliably.
I am frustrated as I have clients to whom I have "promised" daily backups.
I have whitelisted the IP and tried countless other things.
Apart from failing at what it's supposed to do(backups), the founder told me months before that the feature of having backups of different websites(nodes) inside their folder would be launched very soon(a week or a few days, don't remember exactly). I have even stopped asking. The founder was very active in support when the AppSumo deal was ongoing. But it seems like he doesn't care much. The support takes forever to reply. The replies do not always help.
At this stage, I am not sure what should I do. One thing I am sure about is that they do not care much about backup failures and what reliability means. Review collected by and hosted on G2.com.