What do you dislike about Atomic Wallet?
Forget about trying to get help from their support staff because you will not get an answer back for days or in some cases never!
Our Atomic Wallet froze up and would not update coin prices, so I tried to reach out to support that went nowhere.
After waiting for a couple of days with no response, on 4/19/21, I clicked on the Telegram Icon on the support page from their website to their official Telegram channel to try to get help there. BIG MISTAKE!
I then proceeded to reach out to a support member who turned out to be a fraudster even though they had their official logo as the profile picture, deemed to be a real support member, and stole our coins.
They sent us a link to restore our wallet that generated a QR code and our assets were gone. I never shared keys or passwords or anything with a single person online or in person.
This appears to be an inside job since we had our wallet opened on another screen and our assets disappeared instantly. To make withdrawals, it would take time for the assortment of coins we had to be transferred out.
This would have never happened if they kept the platform updated in the first place.
The value of our assets is @ 20K which we have a complete list of the assets along with the blockchain transactions when they were purchased.
Atomic Wallet Support claims that the only way someone can get to your wallet is with your 12 word phrase which is not true.
Quote from support on Reddit https://www.reddit.com/user/atomicwallet
“The password or the 12-word backup phrase is the only way to gain access to your wallet.”
I even tried to reach out to the CEO Konstantin Gladych on his Twitter channel to no avail.
We are now engaged in finding legal help to try to get our assets back. What a nightmare but we will fight this till the end of time!
Find somewhere else to store your crypto assets, Atomic Wallet is not where you want to store your hard-earned money not to mention their exchange fees are outrageous. Review collected by and hosted on G2.com.