For me personally, it's getting alerted during incidents. Review collected by and hosted on G2.com.
I would add a feature to be able to add more priorities, for example, low, high,critical, emergency Review collected by and hosted on G2.com.
Dear customer,
Thank you for the review, and for saying the alerts themselves work well for you.
Configuring a schedule is easier to check before you save. In the schedule editor, a week preview updates as you change the days and the from/until times, including overnight windows, so you can see when that tier is actually active. https://docs.allquiet.app/essentials/escalations#schedules
The same idea is on the rotation. As you set the order, the editor shows who is on-call and who is off, and you can drag people into the order you want. Adding or removing someone on an auto rotation updates that rotation to match. https://docs.allquiet.app/essentials/escalations#auto-rotations
After you save, the team calendar’s Timeline and Effective Schedule show who is on-call, including after overrides. https://docs.allquiet.app/essentials/escalations#effective-schedule-vs-detailed-schedules
How an incident moves up the tiers is here: https://docs.allquiet.app/essentials/escalations#automatic-escalation
If a setup is still hard to follow, you can use personal access tokens to allow your agents to set up your escalations via our public API, or email support@allquiet.app with the team and what you expected to happen.
Your All Quiet Team
