I liked that the transfers were cheaper at first. Review collected by and hosted on G2.com.

I opened a business account with Airwallex to handle cross-border payments, but the operational support has completely deteriorated. My assigned account consultant went entirely dark, ghosting repeated emails over an extended period. When I attempted to escalate the issue through their standard help dashboard and customer support tickets, I was met with total silence and automated loops.

Airwallex functions fine as long as the automated systems work, but the moment you face a glitch or require human relationship oversight, you are left completely stranded. Trusting operational business capital with a financial platform where you cannot reach a live human supervisor is an unacceptable risk. Due to this total communication failure, I was forced to externally escalate this matter to federal regulators and manually evacuate my corporate funds to an alternative provider. If your business relies on dependable customer service and transparent communication, look elsewhere. Review collected by and hosted on G2.com.

The best thing I like about this platform is it brings many global finance operations into a single ecosystem. Instead of managing multiple international transfers and multiple currency accounts, we can have corporate cards and online payments, along with expense tracking and billing separately. This gives us a more centralised way to manage cross-border finance and workflows. Their multi-currency account and other transfer features are very helpful for companies working with international customers, vendors or teams. Also, it supports global payment acceptance and expense management, which is very practical for both finance teams and all business operation teams. Their real-time spending visibility helps reduce manual finance work and improve control over expenses, along with the clean UI interface. Review collected by and hosted on G2.com.

This platform has many features, so most of the users may need some time to understand the complete platform. Businesses that need only a simple local business account may find this platform overwhelming. For teams with complex financial processes and onboarding, internal adoption is not that much easier; it is bit complex if it could be handled, that would be a great thing. Review collected by and hosted on G2.com.

NOTHING AT ALL. They took away all my money and there's no response from them and no sign of return! Review collected by and hosted on G2.com.

SCAM SCAM SCAM

Airwallex has frozen $4550 in funds and deactivated my account without any prior notice and not allowing me to move funds from airwallex to any other US BANK, even the other bank that is under the same name of the same LLC. AIRWALLEX IS SCAMWALLEX.

I am honest goodwill business owner with proper documentation and records but they took away all my savings that I used to run my house and feed my family. Review collected by and hosted on G2.com.

Airwallex provides a clean and well-documented API that makes integration straightforward, especially for global payment and multi-currency workflows. I really like how easy it is to set up cross-border transfers, issue virtual cards, and manage different currencies within a single platform. The FX rates are competitive, and the developer experience is smooth thanks to clear documentation and reliable performance.

https://www.airwallex.com/docs/api#/Authentication/API_Access/ this is the api doc I reffered while integrating it with TuningBill services. Review collected by and hosted on G2.com.

While Airwallex offers a lot of value, there are a few drawbacks: the sandbox environment doesn’t always mirror production, which can make testing complex workflows harder. The account / onboarding / KYC process sometimes feels opaque or arbitrary — users report rejections or delays without clear explanations. Also, customer support can be slow or hard to reach at times, especially when issues arise with compliance or funds being held. Finally, for smaller transactions or lower-volumes, fees can sometimes feel high compared to some competitors Review collected by and hosted on G2.com.

I like that Airwallex has lower fees than Stripe. It also integrates into Osome, which we use for incorporating our company and for accounting. Review collected by and hosted on G2.com.

Customer success is very poor. The system was not intuitive, and they shut down our account for processing payments after they accepted us. They were not reliable for us. Review collected by and hosted on G2.com.

Airwallex is a bit more flexible than Shopify Payments when living abroad from the country of the business. The initial installation of Airwallex was easy. Review collected by and hosted on G2.com.

Everything else does not work, they are taking more than a week to unblock a payment just because I changed the location of the warehouse, and no one is answering. There is only a chatbot and you cannot communicate ever with a human, it is super frustrating. Review collected by and hosted on G2.com.

Airwallex makes international payments super easy. I can send and receive money in different currencies without the usual bank delays or crazy fees. The interface is clean, and setting up virtual cards or local accounts takes just a few clicks.We can integrate esaily, proper api documentation, multicurrency accounts. Review collected by and hosted on G2.com.

A few things could be smoother. Some features feel a bit limited, and support can be a bit slow when you need quick answers. Not dealbreakers, but worth noting.Nothing dislike, esay to integrate, good api documentation Review collected by and hosted on G2.com.

Airwallex platform is very simple to use and has helped us merge all our different providers into one place for Staff expenses, Corporate cards and international payments. Also by using the global wallets as our account on Shopify we have saved on conversion fees associated with Shopify payouts. Implementation was very straight forward. Review collected by and hosted on G2.com.

You are not able to order a physical card for a user who has a digital card already. You would need to create a separate card to order a physical card. Also these can take a while to arrive. Review collected by and hosted on G2.com.

What I like most about Airwallex is how seamless and intuitive the platform is for managing international payments. The ability to send and receive funds in multiple currencies without excessive fees has made a big difference in our day-to-day operations at Tuning Bill. The real-time FX rates, virtual cards, and ability to hold multiple currency balances give us flexibility and control. The onboarding was smooth, and the user interface is clean and easy to navigate—even for non-finance team members. It's also been great to automate parts of our financial workflow, saving both time and manual effort. Review collected by and hosted on G2.com.

One downside is that while the platform is powerful, some features can be a bit hard to find or understand at first—especially when it comes to setting up more complex workflows. A bit more in-platform guidance or tooltips could help new users get the most out of it faster. Also, customer support is responsive but can sometimes take longer during peak hours. Overall, though, these are minor issues compared to the value it brings. Review collected by and hosted on G2.com.

Airwallex offers a powerful suite of payment APIs that are easy to integrate and cater to a wide range of financial needs.

Airwallex SDK makes it very easy to integrate their APIs with your application.

Consistent webhook events help tracking the frequency of payments and other insights.

Their technical support team responds promptly and consistently to queries. Review collected by and hosted on G2.com.

The developer sandbox can sometimes be limited compared to the live environment Review collected by and hosted on G2.com.