ActivTrak Reviews (333)

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ActivTrak Reviews (333)

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4.3
333 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its clear visibility into employee productivity and detailed reporting capabilities, which help identify inefficiencies and support performance coaching. Many appreciate its user-friendly interface and ease of deployment, making it suitable for both remote and hybrid teams. However, some users note that the extensive data can feel overwhelming at times.

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Dante E.
DE
Dante E.
IT Operations Specialist
Mid-Market (51-1000 emp.)
"Track everything"
4.5/5
What do you like best about ActivTrak?

Tracking website usage and " on and off" the laptop time has been very beneficial to our org. Managers often question rather or not an employee is "online", this software helps with that better that looking though audit logs in Azure Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The way it allows you to use Entra groups is good but if you dont know what you are doing or if your structure is wrong it will pull in the wrong people or none at all. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

Hi Dante -

Thanks for taking the time to share your feedback with us — and happy to hear you're having a great experience! I'll share your feedback with your account team and our product team as well.

Thanks again, and have a great rest of your week!

~Megan

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Great Remote Work Visibility and Accountability Without Micromanaging"
4.5/5
What do you like best about ActivTrak?

What I like best about ActivTrak is the visibility we get when employees are working remotely, as on occasion they will need to do so and borrow a company laptop. It's easy to understand AND visualize how work is getting done without us having to constantly check-in, which may feel uncomfortable for our employees. We were not expecting so much utility out of something like this, so being able to see their productivity trends, time spent on tasks, application usage etc. was a wealth of information to have on hand. Being able to ensure accountability without micromanaging is really the best aspect of ActivTrak. Additionally, the UI is simple enough to learn and navigate which is always a plus. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

In our case, since it is mostly for occasional remote work situations, there's been a bit of a learning curve when figuring out how to best us all the features ActivTrak comes with. Some reports and data were a little tricky to interpret at first. Review collected by and hosted on G2.com.

Roberto d.
RD
Roberto d.
TI Supervisor
Small-Business (50 or fewer emp.)
"We can keep abreast of the productivity of our employees in real time..."
5/5
What do you like best about ActivTrak?

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed productivity reports and effectively control which websites and applications employees can access.

The software installs through an invisible agent on one or multiple workstations, enabling activity tracking without impacting user performance. It collects valuable data such as visited URLs, window titles, and screenshots, giving administrators clear visibility into how devices are being used.

The screenshot feature allows administrators to see exactly what the user sees on their screen and can be triggered by alerts, keywords, or scheduled at specific intervals. Additionally, the ability to remotely shut down applications and receive notifications for flagged activity helps improve team productivity while ensuring data protection.

Overall, ActivTrak has been a dependable tool that not only enhances employee productivity but also helps safeguard our data. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block specific websites directly, rather than only being able to select sites that have been previously visited. Review collected by and hosted on G2.com.

Response from Paul Kos of ActivTrak

Hi, Roberto! Thanks for taking the time to give us a feedback and writing a review. We appreciate it!

Kelly D H.
KH
Kelly D H.
Capital Markets & Systems Strategy Manager
Small-Business (50 or fewer emp.)
"Great Tool"
5/5
What do you like best about ActivTrak?

Recent weather events gave us a great opportunity to demonstrate that our team can work remotely while staying fully productive and efficient. Operations continued without disruption, communication remained strong, and service levels were maintained. This showed that remote work is a reliable option when needed and that the team adapts well to changing conditions. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Have seen improvment in living timing this has help us in real time Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

Hi Kelly!

I'm so glad you're getting results from ActivTrak.

Thanks so much for being a customer.

-Vanessa

Leo P.
LP
Leo P.
CFO
Mid-Market (51-1000 emp.)
"Auto-Renew Trap and Canned Responses"
0.5/5
What do you like best about ActivTrak?

The ability to monitor users, Overall segmentation of individuals' time by a good summary report Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions.

What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods.

If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

Hi Leo -

Thanks for providing your feedback (though I hate seeing your experience wasn't a 5-star one!). I'm going to look into what happened and see how we can address this moving forward. I truly appreciate you take the time to share this with us.

~Megan

Trent C.
TC
Trent C.
Head Of Operations
Mid-Market (51-1000 emp.)
"Great Visibility, Needs More Detailed Reports"
4.5/5
What do you like best about ActivTrak?

I like how ActivTrak gives visibility into different types of behaviors, allowing me to mentor those specific things. As a manager, I appreciate the weekly email that provides trends, helping me monitor my team's activity, especially looking for unexpected changes. When there is a drop in activity and I'm not aware of anyone being out, it prompts me to check further. Additionally, from what I've seen, the setup is pretty straightforward, and it seems fairly easy to integrate if updates are needed. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

I just don't log in to it enough. So maybe a little bit more detail in that weekly email would be helpful. Review collected by and hosted on G2.com.

Ray B.
RB
Ray B.
Small-Business (50 or fewer emp.)
"Seamless User Monitoring and Productivity Tracking"
5/5
What do you like best about ActivTrak?

I like the snapshot view of activities in ActivTrak. It helps us understand what websites our team uses often and also tells us how much time our associates spend on each site. Tracking of productivity works well, allowing us to identify areas needing improvement and understand our technology use. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

ActivTrak adds a user each time our IT admin sets up a new computer for a new user. So in this scenario, the IT admin counts as an additional user when it isn't the case. Review collected by and hosted on G2.com.

MZ
Meredith Z.
Marketing Operations Manager
Mid-Market (51-1000 emp.)
"Effortless Insights, Simple Setup"
4/5
What do you like best about ActivTrak?

I really like that ActivTrak's UI is really simple. It's easy to find what I want and it gives me the data I need. I appreciate that it runs in the background without having to turn anything on, and the setup is easy as well. I don't have to spend a lot of time in the platform, which is valuable to me because I can get what I want quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Difficult to explain to users that we're not "stalking" or "micromanaging" them Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

Hi Meredith -

Thanks for sharing your experience. I'd love to share a few resources with you if you haven't seen them:

-How to Introduce ActivTrak to Your Organization: https://support.activtrak.com/hc/en-us/articles/360041642772-Introducing-ActivTrak-to-Your-Organization

-Building Trust With Workforce Analytics: A Privacy-First Approach: https://www.activtrak.com/blog/building-trust-workforce-analytics-privacy-first/

-Creating a Culture Where Productivity Can Thrive: https://www.activtrak.com/blog/creating-a-culture-where-productivity-can-thrive/

Thanks again,

Megan

AB
Amanda B.
Small-Business (50 or fewer emp.)
"Agency Owner"
5/5
What do you like best about ActivTrak?

We love ActivTrak. We are able to see what our employees are doing, if they are going to any prohibited sites or are just sitting idle. So many wonderful options and the price is reasonable as well. Keep up the great work. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

We have not found anything we dislike. They are great about adding features and keeping relevant. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

Hi Amanda, Thanks for taking the time to share your feedback with us — we really appreciate you taking the time to do so! Have a great rest of your week! ~Megan

Verified User in Insurance
AI
Verified User in Insurance
Enterprise (> 1000 emp.)
"ActivTrak has helped our company track productivity at levels never considered previously"
5/5
What do you like best about ActivTrak?

ActivTrak has helped us prevent abuse of remote work and prevented stay alive devices that are not to be used on our systems. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The productivity reporting and categorization of those groups is still a bit cumbersome. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer.

-Vanessa