Perfect Tool for Ticketing Management. I like Incident management and Problem Management the most. It has automatic triggers, email notifications, great dashboard and reporting. Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

Almost everything works great for me. No drawbacks as far as our usage is concerned. I strongly recommend to anyone. Review collected by and hosted on G2.com.

Recommendations to others considering Aegis Service Desk:

Perfect Tool for Automatic tickets triggered from the system, consolidate tickets for problem management, dashboard, reporting and really useful for notifications and email alerts and also cost effective. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

Triggering Automatic tickets from our Monitoring Tools and helpful to organize weekly reports and events for problem management, able to fix the issue permanently with the help of trend analysis. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/3/2022

"Best service desk"

4.5/5

What do you like best about Aegis Service Desk?

Aegis service desk is a fully integrated service desk with client to run a call center. Tools are very easy to use. It has simple interfaces which is easily understandable to all. It sends notifications of any incident that is going to breach. Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

I don't like the report and dashboard feature of this tool. It should have more FAQs for clients and users. Charts and statistics are a little bit hard to understand. Review collected by and hosted on G2.com.