--- title: Aegis Service Desk Reviews meta\_title: 'Aegis Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Aegis Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Aegis Service Desk Reviews & Product Details Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide. * * * Seller [Abacus Systems](https://www.g2.com/sellers/abacus-systems) Discussions [Aegis Service Desk Community](https://www.g2.com/products/abacus-systems-aegis-service-desk/discuss) Show More ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/abacus-systems-aegis-service-desk/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 2/7/2022 "Perfect Ticketing Tool" 5/5 What do you like best about Aegis Service Desk? Perfect Tool for Ticketing Management. I like Incident management and Problem Management the most. It has automatoc triggers, email notifications, great dashboard and reporting Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? Almost everything works great for me. No drawbacks as far as our usage is concerned. I strongly recommend to anyone. Review collected by and hosted on G2.com. Recommendations to others considering Aegis Service Desk: Perfect Tool for Automattic tickets triggered from the system, consolidate tickets for problem management, dashboard, reporting and really useful for notifications and email alerts and also cost effective. Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? Triggering Automatic tickets from our Monitoring Tools and helpful to organise weekly reports and events for problem management , able to fix the issue permanently with the help of trend analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/3/2022 "Best service desk" 4.5/5 What do you like best about Aegis Service Desk? Aegis service desk is a fully integrated service desk with client to run a call center. Tools are very easy to use. It has simple interfaces which is easily understable to all. It sends to notification of any incident is going to breach Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? I don't like the report and dashboard feature of this tool. It should have more FAQs for client and users. Charts and statistics are little bit hard to understand. Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? It is used for logging the incidents coming from user through different sources. We are using this for automatic ticket loggings, asset management, client management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/abacus-systems-aegis-service-desk/pricing) ##### ##### Aegis Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/abacus-systems-aegis-service-desk/features) ## Work at Abacus Systems? 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