# UVdesk Reviews **Vendor:** WebKul **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 7 ## About UVdesk UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support. ## UVdesk Reviews ### 1. All in One too for Helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2024 **What do you like best about UVdesk?** UVdesk provides all the tools and apps to cover all aspects of Helpdesk software, including workflows, Form Builders, Knowledge Bases, Reporting, Agent Management, and many other components that are essential when serving customers. **What do you dislike about UVdesk?** Although UVdesk has all features, it's knowledge base UI needs improvements in it's look and feel. **What problems is UVdesk solving and how is that benefiting you?** UVdesk is providing helpdesk software with essential tools like Reporting, Knowledgebase, Form Builder, Agent Management, Ticketing, etc. The biggest benefit and usecase with UVdesk is it's all rounded with essential features, And it's less costly in compare to other helpdesk softwares. ### 2. Review of UVdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about UVdesk?** Simple and effective. Very much suitable ticketing panel for small businesses **What do you dislike about UVdesk?** Customer support can take a bit time to get back to you **What problems is UVdesk solving and how is that benefiting you?** Help desk related ### 3. UVdesk Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about UVdesk?** ticket management, knowledge base creation, and multichannel support, making it suitable for businesses of all sizes. **What do you dislike about UVdesk?** initial setup and configuration a bit complex, especially if they're new to helpdesk software. **What problems is UVdesk solving and how is that benefiting you?** Testing purpose ### 4. Best Help Desk app, if you are looking for clean and simple UI. **Rating:** 4.0/5.0 stars **Reviewed by:** Archit S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about UVdesk?** It's Clean User Interface, easy dashboard and high compatibility will Make you fall in love with it with few minutes. It's so easy to operate that even non-IT people will be able to use it with ease. **What do you dislike about UVdesk?** If you get any technical error, then it might can take extra long to be resolved as their customer service is a little bit slow but that's really hard that you will face any issue. **What problems is UVdesk solving and how is that benefiting you?** We are using it for managing are clients and resolving their problems as fast as possible by keeping an eye over real time status of each query registered with us. ### 5. Advance and easy to implement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about UVdesk?** There is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage. **What do you dislike about UVdesk?** It can be complex to choose best practices out of so many options. **What problems is UVdesk solving and how is that benefiting you?** Made it easier as it can be integrated with Facebook and Twitter for our automated response service ### 6. UVdesk is a help desk service that can be integrated with any application **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel G. | Arquitecto de datos, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about UVdesk?** UVdesk is a multichannel ticket management system that can be integrated into different applications to improve customer communication. What I like most about this software is that it integrates with the best known and used social networks in the world, such as Facebook and Twitter. Another very important feature is that it has a knowledge base that can generate frequent questions and answers. I also like your Agent Insights tool, which allows you to measure the capabilities of the agent in question. **What do you dislike about UVdesk?** Occasionally, the service of prepared responses delays in sending the messages, which has generated that some clients generate discomfort and force our agents to respond manually. **Recommendations to others considering UVdesk:** Easy to use, loaded with excellent components and at an affordable price. I highly recommend the use of UVdesk. **What problems is UVdesk solving and how is that benefiting you?** UVdesk has made our lives easier, as we have found an application that can be integrated with Facebook and Twitter for our automated response service. Being a multichannel software, it has also allowed us to connect with our email provider to deal with incidents directly from the software interface. ### 7. IT analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2018 **What do you like best about UVdesk?** It has a very user-friendly interface. I have not found a more simple and effective software that will allow you to work with different programs. The UVdesk has always been excellent and quickly solves problems. **What do you dislike about UVdesk?** There were a few bugs to get started, but I think this was due to the version of PHP I used, the quick support for me. **What problems is UVdesk solving and how is that benefiting you?** I've set up my email with UVdesk, and any mail that arrives in my mailbox is converted to a ticket, and I can return my every client and partners. - [View UVdesk pricing details and edition comparison](https://www.g2.com/products/uvdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+10%3A06%3A09+-0500&secure%5Bsession_id%5D=1c17d429-b63d-4dc6-9ea8-b93fce98daf6&secure%5Btoken%5D=10bd852878facaf41e05a8ab47fc1ca7de20a8324bc2c5bc2ab541b785f61409&format=llm_user) ## UVdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top UVdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews)