# UVdesk vs Zammad Comparison | | UVdesk | Zammad | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | | **Total Reviews** | 7 | 10 | | **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (60.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | UVdesk | Zammad | |---|---|---| | **Meets Requirements** | Not enough data | 8.3 (8 reviews) | | **Ease of Use** | Not enough data | 9.0 (8 reviews) | | **Ease of Setup** | Not enough data | Not enough data | | **Ease of Admin** | Not enough data | Not enough data | | **Quality of Support** | Not enough data | Not enough data | | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | | **Product Direction (% positive)** | Not enough data | 8.3 (7 reviews) | --- ## Pricing ### UVdesk #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Zammad #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **UVdesk** | N/A | N/A | | **Zammad** | 7.1/10 | 5 | #### Ticket and Case Management | Feature | UVdesk | Zammad | |---|---|---| | **Ticket creation user experience** | Not enough data | 8.0 (5 reviews) | | **Ticket response user experience** | Not enough data | 7.0 (5 reviews) | | **Workflow** | Not enough data | 6.7 (5 reviews) | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | 6.7 (5 reviews) | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | UVdesk | Zammad | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | UVdesk | Zammad | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | UVdesk | Zammad | |---|---|---| | **Customer Portal** | Not enough data | 7.0 (5 reviews) | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | UVdesk | Zammad | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Contact Center Knowledge Base | Product | Score | Reviews | |---|---|---| | **UVdesk** | N/A | N/A | | **Zammad** | N/A | N/A | #### Administration | Feature | UVdesk | Zammad | |---|---|---| | **Database Management ** | Not enough data | Not enough data | | **Data Workflows** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | #### Knowledge Management | Feature | UVdesk | Zammad | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Publishing Workflows** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | #### Compliance | Feature | UVdesk | Zammad | |---|---|---| | **Policies and Controls** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | | **Auditing** | Not enough data | Not enough data | #### Customer Support | Feature | UVdesk | Zammad | |---|---|---| | **Intelligent Search** | Not enough data | Not enough data | | **Suggestions** | Not enough data | Not enough data | | **Decision Trees** | Not enough data | Not enough data | #### Data Security | Feature | UVdesk | Zammad | |---|---|---| | **Risk Data Attributes** | Not enough data | Not enough data | | **Data Transport** | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | | **Multi-Factor Authentication** | Not enough data | Not enough data | #### Administration | Feature | UVdesk | Zammad | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | #### Generative AI | Feature | UVdesk | Zammad | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Zammad (1):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) --- ## Reviewer Demographics ### By Company Size | Segment | UVdesk | Zammad | |---|---|---| | **Small-Business** | 66.7% | 60.0% | | **Mid-Market** | 16.7% | 30.0% | | **Enterprise** | 16.7% | 10.0% | ### By Industry #### UVdesk - **Information Technology and Services:** 83.3% - **Utilities:** 16.7% #### Zammad - **Information Technology and Services:** 20.0% - **Research:** 10.0% - **Primary/Secondary Education:** 10.0% - **Medical Devices:** 10.0% - **Health, Wellness and Fitness:** 10.0% - **Financial Services:** 10.0% - **Design:** 10.0% - **Construction:** 10.0% - **Computer Software:** 10.0% --- ## Alternatives ### Alternatives to UVdesk - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7580 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (746 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7325 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3502 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) ### Alternatives to Zammad - [osTicket](https://www.g2.com/products/osticket/reviews) — 4.4/5 stars (44 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7580 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1334 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) --- ## Top Discussions ### UVdesk No discussions available for this product. ### Zammad No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/uvdesk-vs-zammad)