LMN Reviews & Product Details

The budgeting functionality was the strongest part of the software for us. LMN provides a fairly detailed way to build budgets and track estimated costs for jobs. We could see value in that portion of the platform, particularly for companies whose operations fit well within LMN's standard workflows. Review collected by and hosted on G2.com.

The biggest issue was that several important limitations were not apparent during the sales process or demonstration, and they couldn’t realistically be uncovered until after we purchased the software, committed to the annual agreement, and started implementing it in our actual business.

For our construction operation, invoicing was a major limitation. Projects don’t always follow a predetermined billing schedule. When part of the scope is completed but the remainder is delayed, we need to invoice the completed portion while still accurately tracking the original contract value, the amount previously invoiced, and the amount remaining. The workflow available in LMN didn’t handle this the way we expected without manual workarounds and separate tracking outside the software.

Proposal and job creation was also cumbersome. Items often had to be modified one by one instead of being efficiently updated in bulk. The QuickBooks integration was disappointing as well, since it required manual batching/syncing rather than the more automated synchronization we’ve experienced with other platforms.

Support during onboarding was slow for several questions, with some answers taking weeks.

Ultimately, we found LMN required significantly more manual office administration than we expected from software costing nearly $600 per month. Review collected by and hosted on G2.com.

I like that we have many tools and I have a record of every job done, it is easy to use, really good customer service Review collected by and hosted on G2.com.

I don't like that we don't have the option to import the information and generate a smartsheet or a googlesheet, or excel, and some of the jobs I have to do should be done one by one, for example, every year we need to generate the same estimates we made last year Review collected by and hosted on G2.com.

Organizing the quotes based on service vs. project (standard) and then linking them to the calendar. Also, being able to see the crew's hours/progress related to said quote. Review collected by and hosted on G2.com.

Not being able to show the material list on service estimates as you do on standard ones. Some service quotes don't require us to show the price breakdown, but, it would be nice to have the option. Review collected by and hosted on G2.com.

There are a lot of capabilities to manage your RESIDENTIAL landscaping business. It ties in with your budget and captures job costing down to every detail. Review collected by and hosted on G2.com.

This software feels like it's held together tape with bubblegum. Every customer service interaction ends with "the system doesn't have that capability right now." And there are so many BASIC FEATURES this software LACKS. Some of the absurd examples are as follows:

- The measuring function is a joke. Find another software to measure anything more than a small backyard. It won't measure more than one polygon at a time. Measuring a commercial property would take literal days.

- Every single function of the CRM is a separate window that must be individually saved when entering data or hitting the back button, or the data is lost.

- No customization of the CRM screen. So I can't see my clients' addresses or last date contacted at a glance. I have to open each contact individually, which is cumbersome and takes so much time.

- You can't copy and paste information from most screens. When you click on text it automatically opens the feature/function. For example, trying to highlight and copy a client's phone number will open the client's contact info, then you must click the "contacts" tab, then click the actual contact, then you can copy it to your clipboard...

- Invoicing is a mess. No fields can carry customizable information automatically, so if any additional information is required on the invoice for a certain client (PO#, billbox code, etc.), it must be manually keyed in every single invoice.

- Bulk scheduling doesn't show the number of labor hours a task/job takes to complete, and you can't limit scheduling based on labor hours. So unless you know how long each job takes, your bulk schedule will dump 100hours of work on one day, even though a crew can only complete 8 hours of work in a day. Then you manually have to divvy up the rest (using a separate window).

I could go on and on about everything frustrating about this software, however, if you are a tiny mom and pop landscaper that needs a software to tell you how to run your business, this could be for you. Review collected by and hosted on G2.com.

Our team can easily share information on specific clients and research each other's added information. Review collected by and hosted on G2.com.

search results are not always correct, often resulting in duplicated client accounts Review collected by and hosted on G2.com.

The CRM, estimating and connectivity to QuickBooks are fantastic features. It is so helpful to set yourself up for consistency and success when using these tools. Review collected by and hosted on G2.com.

The program is very rigid - there is very much room for flexibility if you have a job or project out of the norm. Also to update settings and add in jobs etc there are a lot of steps going back and forth between different menu windows that gets cumbersome quickly. Review collected by and hosted on G2.com.

The features are very easy to use and are extensive. Virtually all the tools you will need for a self-perform landscape business. Review collected by and hosted on G2.com.

The tools for subcontracting offers for your work are not as comprehensive. Review collected by and hosted on G2.com.

LMN can be very detailed in your estimating, progress & time tracking/scheduling needs. The more data you feed it, the more detail you can achieve Review collected by and hosted on G2.com.

There are several oversights and inconsistencies in visual, vocabulary, and system bugs that limit customization or correction to fit your individual companies needs—room for improvement with forced double entry when the software should be more intuitive. Review collected by and hosted on G2.com.

Integration with Quickbooks and easy proposal building Review collected by and hosted on G2.com.

Reports are limited. Client communication isn't very user friendly or comprehensive. Review collected by and hosted on G2.com.

It provides unique discipline on the stuff that I can control my co-worker, the status of the task are being checked by the executives. Easy to upload the information that others could benefit from the online library. It has a user-friendly interface that does not take much time to get into the working process. Review collected by and hosted on G2.com.

I have concerns about the price that I do consider LMN as expensive. Before running our startup, we were struggling to afford LMN that It took time to have convenient revenue in order to have LMN. Besides this factor, to be honest, it is hard to talk about the disadvantages. Review collected by and hosted on G2.com.