EDGE Reviews & Product Details

The edge is a great forum for retail purposes such as keep tracking of ongoing orders, inventory, custom repairs/orders, sales reports, and keeping tracking of customer data. I like how easy it is to navigate and clear all of the tab options are. It's quick and simple to use. Review collected by and hosted on G2.com.

The Edge can improve on notifications regarding due dates for repairs. Review collected by and hosted on G2.com.

I love that the edge is constantly innovating their software, new features are constantly coming out to make the program ever more complete. The edge understands retail jewelry store and it's a perfect fit in every aspect to our store. Review collected by and hosted on G2.com.

Their technical support team could be better, I dislike having to wait so long to get answers on certain minor problems that arise sometimes in the daily routine. Review collected by and hosted on G2.com.

Edge allows you to be easily connected with phone numbers and emails to send receipts, take payments and follow up with customers. Easily send automatic review invites upon checkout makes it hassle-free. Keeping track of customer history and past jobs is super simple while going through the customer's activity. Everything is labeled well and easy to navigate. Review collected by and hosted on G2.com.

Not a whole lot to dislike about the Edge; it is very user-friendly and straightforward to train an employee to use the Edge. Review collected by and hosted on G2.com.

Edge is strong as a CRM and inventory management. The Edge has great ability to track and store customer transactions giving report and insight data into customer buying totals and purchases. I'd say the strongest feature of the Edge is it's inventory management aspect. Strong reporting capabilities and insights into cost, sales performance and profits. Review collected by and hosted on G2.com.

Edge is not strong as a sales system of record. Meaning, is limited on creating tasks, reminders or features where your sales associates would document phone calls, emails or anything outside of an actual purchase. Review collected by and hosted on G2.com.

The edge is awesome, it has such a great way of having all of your business items in one place. The vendor info, the point of sale, and the customer support. Review collected by and hosted on G2.com.

Very few things that I dislike about the edge, only if it is slow. Review collected by and hosted on G2.com.

Helpful Staff and very easy to have all customer and vendor information in one simple program Review collected by and hosted on G2.com.

very few things that I dislike, but for the most part I love everything Review collected by and hosted on G2.com.

I recommend it to anyone that asks about the software. There is SO MUCH that it can do for you. If you are in the jewelry industry the software is a must have. It does so much on the surface, and even more if you dig down and understand what it's really capable of. Review collected by and hosted on G2.com.

There's not much to dislike. I can't think of anything. Review collected by and hosted on G2.com.

The Edge's POS system allows us to have all of our customer and vendor information together with our inventory in one place. Most everything we do as a jewelry business is facilitated and simplified by working through The Edge. Review collected by and hosted on G2.com.

Because we rely on the system so heavily, it is very difficult to deal with system outages, which happen fairly regularly. We also have had problems accessing their customer service because we are open at times where their customer service is closed, and we tend to have problems with The Edge at those times. Also, there are certain limitations to the program that force you to work in a very systematic way instead of what might be intuitive. Review collected by and hosted on G2.com.

The layout is very easy to use. No need on any type of explanation from anyone its so easy Review collected by and hosted on G2.com.

Proprietary so no one else has this CRM. Review collected by and hosted on G2.com.

The inventory management reports are my favorite. Review collected by and hosted on G2.com.

No pictures on the levels reports. Makes it difficult at times. Review collected by and hosted on G2.com.