2Checkout Monetization Platform Reviews (197)

Reviews

2Checkout Monetization Platform Reviews (197)

3.9
197 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the platform for its ease of use and responsive customer support, which simplifies the payment processing experience. Many appreciate its ability to handle multiple currencies and payment methods, making it suitable for international sales. However, some users note that the onboarding process can be complex, which may pose challenges for new users.

Pros & Cons

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KL
K L.
PM
Mid-Market (51-1000 emp.)
"Great partner to boost SaaS"
5/5
What do you like best about 2Checkout Monetization Platform?

Seamless flow to integrate

Great churn prevention

Optimising SaaS experience and retention

Excellent and pormpt support of various questions

Industry-leading Payment Acceptance Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

so far it has been helpful and work smoothly Review collected by and hosted on G2.com.

Response from Maria Pana of 2Checkout Monetization...

Thank you so much for sharing your experience with us! We are happy to hear our solutions are making a positive impact for you.

Wishing you a fantastic day ahead!

IA
Imran A.
Small-Business (50 or fewer emp.)
"Highly risky platform to depend upon"
1/5
What do you like best about 2Checkout Monetization Platform?

Easy to collect revinue and accept all kind of cards and even paypal. But it is highly recommended to have an alternative in hand as they can suspend your business anytime without any reason. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

There support team and their policy can ruin your business right when you have fully depended upon them to manage your revenue collection. We used them for 7 years and at one point we found a glitch in there system about charges and they guided us to create new account as we were 'legacy user' and we were not being treated in any category like '2sell' '2monetize' so we created second account, and BANG! They suspended our business because we were using two accounts. Review collected by and hosted on G2.com.

Response from Maria Pana of 2Checkout Monetization...

Hello Imran!

Thanks for your honest feedback. We appreciate you taking the time to review our platform and services, and we apologize for any inconvenience you may have experienced.

We are very grateful for our long-term partnership and would love to assist you in sorting out the matters you have pointed out. To do this, however, we will need additional information so that we can locate your account - such information includes the email address associated with your account or merchant ID.

So please reach out to us at supportplus@2checkout.com. Our team is looking forward to hearing from you.

Looking forward to hearing from you!

JP
Jahanzeb P.
Small-Business (50 or fewer emp.)
"Best Services"
5/5
What do you like best about 2Checkout Monetization Platform?

I am using 2Checkout.com since 2014. I got always timely response from Team 2Checkout.com. My payment got stuck due to my local banks and my local banks refunds back my funds to 2Checkout.com but Team 2Checkout.com help me in that hard time till my my local banks issuses resolved.

Its is easy to received funds VIA 2Checkout.com. Invoice to clients , receiving funds in your local bank account etc. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

2Checkout.com website is little slow take time to load. Review collected by and hosted on G2.com.

Response from Maria Pana of 2Checkout Monetization...

Hi Jahanzeb,

We want to thank you for being such a dedicated customer.

Your kind words are truly appreciated.

If you ever need more help or have any questions in the future, don't hesitate to reach out. We're here to assist you.

Have a wonderful day!

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Good solution for global sales"
5/5
What do you like best about 2Checkout Monetization Platform?

2checkout works stably and reliably, and these features are valuable and necessary for any software, but they have a double value for a payment system. 2checkout provides many options, and you should choose what you need. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Sometimes it took too much time to accept payment made by bank transfer. Review collected by and hosted on G2.com.

Response from Raluca Bejgu of 2Checkout Monetization...

Hi there, and thank you very much for taking the time to share your experience; we truly appreciate it!

We will continue to work hard to provide you with the same 5-star experience in the future. Whatever you need, we're here fo you.

Octavian C.
OC
Octavian C.
CEO
Small-Business (50 or fewer emp.)
"Been using them since 2009, sadly went downhill"
0.5/5
What do you like best about 2Checkout Monetization Platform?

Their system is designed to take the burden off selling your product (or service) so you can focus more on your work. They are up to date with all legal aspects and can handle all payment-related taxes so you can sell practically anywhere in the world.

They have lots of currencies, supported payment methods, configurable pricing (subscription support which is the basis of our company), A/B testing, well-optimized templates for shopping carts and so on. It's one of the best payment processors out there as far as features are concerned and this is why we're still using them. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Their customer support used to be good. Sadly, the changes from Avangate to 2Checkout and now to Verifone took their toll on the quality of support. To give you some context, we've had major issues this year either with their API or their shopping cart and while their impact was noticeable, the resolutions were extremely slow.

It's been two weeks since invoice generation stopped working and our account manager simply ignores our pleas for help - with each reply acknowledging the issue and promising that they will address this urgently but it seems we have different understandings of what that means. Meanwhile, our customers are turning to us for assistance and we're stuck. Invoice sending through their control panel also doesn't work so all we can do is direct our customers to the 2Checkout support - which, from what we've heard, replies in a couple of weeks and is usually not very helpful.

The last time we had a major issue (which was concerning EU VAT validation on the shopping cart) it took 5 months to be sorted. Review collected by and hosted on G2.com.

Response from Raluca Bejgu of 2Checkout Monetization...

Hello, Octavian!

Firstly, thank you for your honest review. We would like to sincerely apologize for any inconvenience we might have caused. We also want to reassure you that our product team is handling the invoicing issue as we speak, as the case has high priority.

We will let you know about any updates as soon as possible, on the email thread you already opened with your account manager.

We appreciate your understanding on this.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Checkout payment call."
4.5/5
What do you like best about 2Checkout Monetization Platform?

Most This is the best and esiast way to provide checkout payment for any sales. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

During electronic paymen some time it fails. Review collected by and hosted on G2.com.

Response from Maria Pana of 2Checkout Monetization...

Thank you very much for taking the time to write us a review; it means a lot as we constantly strive to enhance our platform and services.

We're delighted to hear that our company is your preferred choice for easy and efficient checkout payment processing. We sincerely apologize for any inconvenience you may have experienced due to occasional electronic payment failures.

If you ever need additional assistance or some helpful tips to make the most out of our platform, please don't hesitate to reach out to us.

Thank you for your partnership!

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"They close your account and steal your money"
0.5/5
What do you like best about 2Checkout Monetization Platform?

Support tries to help, but is very slooooowin responding. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

We had a merchant account with 2checkout for 6 years.....then suddenly they closed the account. No information on WHY , but some silly generic email. Since March 2003 they can only handle payment through Paypal, how sad is that? Probably because Paypal is now also doing their "risk management" they will close many merchant accounts soon which they just do not like, especially in service related industries.

So you have been warned, open an account with 2Checkout-Verifone and its just a matter of time when they will close it and just sit on your money. I have already seen many negative reviews on other well known "merchant services" websites and its only getting worse and worse since they have been acquired by Verifone.

They have destroyed many small businesses already by closing their merchant accounts for no valid reason at all. We have been in good standing all along, no where near 0.5% chargebacks and practically no refunds. But that is not important for 2checkout-verifone, they will close your account and now we have to wait 180 days to receive the remaining amount of money in our account. The worst thing is that we have read already that many other businesses were not able to get their money back after that 180 waiting period. Utterly disgusting bunch of corporate thieves and scammers. Review collected by and hosted on G2.com.

Response from Raluca Bejgu of 2Checkout Monetization...

Hello! Thank you for your honest feedback. We apologize for the inconvenience you may have experienced.

Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. The most common reasons for closing accounts are generated by fraud scenarios, elevated chargeback rates, and consequences of banking regulations, among others. More details can be found on the Terms of Service that you agreed to when you signed up, where you can find an overview of cases where closures may be enforced. Please note that these funds are held to cover any potential refunds or chargebacks that may be received during this timeframe, and prevent your account balance from becoming negative.

We can certainly understand your disappointment, and we regret that we are unable to meet your business needs. We wish you the best of luck in the future!

GM
Glenn M.
General Manager, Communications
Small-Business (50 or fewer emp.)
"Increase in Affiliate & Online Sales, and Optimization of eCommerce Operations"
4/5
What do you like best about 2Checkout Monetization Platform?

We increased our cart conversion rate by 11% using 2Checkout optimized purchasing templates and checkout flow.

In addition, the strong order tracking functionality helped us obtain improved and meaningful reporting that we can leverage to make informed decisions and set future goals. With the boost also from the affiliate sales, we estimate 2Checkout has helped us improve online sales overall by more than 18%.

We also really like the conversion optimization service, which allows us to continuously improve our checkout page. It's a paid service, but the fee is reasonable. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

We've recently had quite a few issues with the responsiveness of the support team. This makes running our own support team much more difficult (e.g. providing our customers with reliable, timely information about failed purchases or delayed refunds). We've also suffered from a few bugs/glitches in the shopping cart (e.g. currency conversion errors). Our account manager has been great, though. She has worked with us to resolve the majority of these issues in a very proactive way. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hello Glenn!

Thank you so much for taking the time to leave us a review, it's highly appreciated in our efforts to improve our platform and services.

We're happy that you are successfully using our various capabilities for online payments, digital commerce, affiliate sales, and reporting.

We sincerely apologize for the inconvenience created by the delay in support response times. We are currently working on several improvements in our systems, so we want to assure you that this is a temporary situation.

If you ever need additional assistance or some tips to make the most of our platform, do not hesitate to reach out to your Account Manager.

We look forward to collaborating with you for a long time going forward.

Thank you!

Mohsin S.
MS
Mohsin S.
Founder
Small-Business (50 or fewer emp.)
"One of the best payment service providers i have ever used"
5/5
What do you like best about 2Checkout Monetization Platform?

Verifone helps me with a lot of things. It helps me run my ecommerce payment infrastructures, helps me accept advanced payment methods, Also helps me a lot with acquiring brands Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Nothing wrong with verifone except for the fact that it has a few UI bugs here and there, sometimes their servers slow down, else its a really good service and absolutely don't regret using it Review collected by and hosted on G2.com.

Response from Raluca Bejgu of 2Checkout Monetization...

Thank you for your kind words, and your trust, Mohsin!

We will continue to work hard to live up to your expectations in the future.

Robert C.
RC
Robert C.
IPTV Software Engineer
Small-Business (50 or fewer emp.)
"Easy to integrate but poor customer support"
1/5
What do you like best about 2Checkout Monetization Platform?

I have been using 2Checkout for over 10 years integrated with Cubecart. Mostly it has worked fine. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

As long as there are no issues it works fine, but as soon as there are issues expect no support. I submitted refunds for the first time and some never got processed. Email support kept repeating the same story that they had issues and were using a third party to process. 2 months later no update and no refunds for my customers. I finally found a phone number and the phone rep was very rude and just sat on the phone not talking to me unless I asked him questions. What kind of support is that. How can you hire support who act like they don't want to talk to you and it is not their job to help you? This is the last straw and I cannot handle this company anymore.

If you think you can use them with no issues then good luck, but if you have problems and want help they treat you like trash. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hello Robert! Thank you for your honest feedback.

We sincerely apologize for the unpleasant experience you had throughout the process.

We are very grateful for our long-term partnership and would love to assist you in sorting out the matters you have pointed out. To do this, however, we will need additional information so that we can locate your account - such information includes the email address associated with your account or merchant ID.

So please reach out to us at supportplus@2checkout.com. Our team is looking forward to hearing from you.

Thank you for your patience and understanding!