---
title: 13Chats Reviews
meta_title: '13Chats Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how 13Chats works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 12
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# 13Chats Reviews
**Vendor:** 13Chats  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 12
## About 13Chats
13Chats is a comprehensive online platform designed to enhance customer engagement and support for businesses. It offers a suite of tools including live chat, chatbots, and behavior-based pop-ups, enabling real-time communication with website visitors and facilitating personalized interactions. The platform is tailored for marketers, sales teams, and support staff, aiming to convert website traffic into sales and improve customer satisfaction. Key Features and Functionality: - Live Chat: Facilitates instant communication between businesses and website visitors, allowing for prompt responses to inquiries and support requests. - Chatbots: Automates responses to frequently asked questions, ensuring 24/7 availability and efficient handling of multiple conversations simultaneously. - Behavior-Based Pop-Ups: Deploys smart widgets and pop-ups triggered by specific user actions on the website, such as time spent on a page or exit intent, to capture attention and drive conversions. - Customizable Widgets: Allows businesses to tailor the appearance and messaging of chat widgets and pop-ups to align with their brand identity. - CRM Integration: Seamlessly integrates with customer relationship management systems, providing a unified view of customer interactions and data. - Mobile Accessibility: Offers mobile applications for iOS and Android, enabling teams to manage customer interactions on the go. Primary Value and Solutions Provided: 13Chats addresses the need for businesses to engage with website visitors in real-time, thereby reducing response times and enhancing customer satisfaction. By automating routine inquiries through chatbots and utilizing behavior-based pop-ups, it helps in capturing leads and increasing sales conversions. The platform's integration capabilities ensure that customer data is centralized, facilitating better-informed interactions and personalized service. Overall, 13Chats empowers businesses to build stronger relationships with their customers, streamline communication processes, and drive growth through effective online engagement.



## 13Chats Pros & Cons
**What users like:**

- Users find 13Chats **user-friendly** , especially appreciating the convenient popup widgets that enhance interaction. (1 reviews)
- Users love the **intuitive design** of 13Chats, finding it very user-friendly and enjoyable with popup widgets. (1 reviews)


## 13Chats Discussions
  - [What is 13Chats used for?](https://www.g2.com/discussions/what-is-13chats-used-for)

- [View 13Chats pricing details and edition comparison](https://www.g2.com/products/13chats/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-01+17%3A54%3A16+-0500&secure%5Bsession_id%5D=b96b76d2-08bd-46c6-8b5a-03e53d5c05f3&secure%5Btoken%5D=26f5ed2cb53eae6ff8262cf66e61583f35605a2771dcb49d7f07e186c22798f4&format=llm_user)

## 13Chats Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

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