I really like how easy it is to build the trees internally with Zingtree. It cuts down the need for dev time, meaning we can solve problems in minutes instead of days, weeks, or even months. This simplification really helps in reviewing complex processes without needing assistance. Additionally, for customers, it boosts the self-service journey, enhancing their capability to handle inquiries.

I like that workflows are simple to create/ follow and it's a platform that allows support in one centralised place

Zingtree is an incredibly valuable tool for our Contact Center Staff to provide assistance in all areas. As a developer, I find the application to be very user-friendly and easy to navigate.