Median is a customer support and communication platform designed to enhance the interaction between businesses and their customers. The platform primarily focuses on providing businesses with real-time chat and collaborative browsing solutions, enabling customer support representatives to engage with website visitors more effectively. Users can assist customers directly within sessions by seeing what they see and guiding them through complex processes without the need for additional software or downloads. Median aims to streamline the support process, reduce resolution times, and improve customer satisfaction by leveraging technology that fosters better communication and problem-solving capabilities.