Gladly
1,110 recensioni
- 1 profili
- 9 categorie
Valutazione media delle stelle
4.7
Serviamo clienti dal
2014
Gladly Recensioni
SJ
Saransh J.
Associate Salesforce Developer L1 at Metadologie | Programmer and Developer | JavaScript/C++ | Full Stack DeveloperA support tool that doesn't break my backend codeAutomatically
I spend my days writing Apex and migrating Flows, so I usually get annoyed when the business team buys a new customer service software. The best part about Gladly is that it actually plays nice with our existing setup. I don't have to write heavy custom code to make it show a customer's history. It pulls up their whole profile right next to their chat automatically. I don't have to build complicated Lightning Web Components just to help the support agents see what a customer bought last week.
SP
Sourabh P.
Gladly helps us stop treating our VIP buyers like random support tickets.
When someone spends good money on fine pieces, they expect premium service. The best thing about Gladly is that it groups everything by the person, not by a case number. If a client messages us on Instagram and then sends an email the next day, my team sees it all in one single chat screen right next to their past purchases. The AI is actually smart enough to handle the basic questions like finding tracking numbers or explaining return policies.
VC
Victor C.
Better structure for managing company customer conversations
The main thing I love about Gladly is that it has helped to organize a once unstructured customer service process. It's reduced double or triple handling, and made it easier to keep track of conversations. There are lots of features that have helped streamline our support processes and organise our customer conversations. And I appreciate increased cooperation between agents. This has had an impact on efficiency and the ability to better manage support tasks.
Informazioni
Cos'è Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Dettagli
Anno di Fondazione
2014
Sito web
www.gladly.aiCerchi approfondimenti sul software?
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