Ansapoint è uno strumento di previsione per call center che può aiutarti ad analizzare le tue esigenze di personale agente nei call center. La sua interfaccia grafica unica, gli strumenti di creazione di grafici e i rapporti stampati ti permettono di progettare rapidamente e facilmente i requisiti di forza lavoro del call center.
Gli strumenti software per il traffico telecom di Erlang aiutano gli utenti a progettare e analizzare reti telefoniche e call center.
Erlang is a general-purpose, concurrent, functional programming language with a focus on processes designed to run continuously in robust systems. It is used widely for critical systems that require uptime, scalability, and fault tolerance. Originally developed by Ericsson for telecommunications systems, its use has since expanded into other sectors such as finance, e-commerce, and computer telephony. Erlang's runtime system allows for hot swapping, where code can be changed without stopping a system. The language supports features such as real-time processing, distributed computing, and dynamic typing, making it well-suited for applications like instant messaging, e-commerce platforms, and database servers. Learn more about Erlang and how it can be harnessed for large-scale solutions at [http://erlang.com](http://erlang.com).