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# How are others coping with slower support, chatbot inconsistencies, and login / chat issues?
Support used to feel like a real safety net for me, especially when I hit confusing parts of the product. Lately it has felt harder to get quick, clear answers. Response times can drag, the chatbot sometimes gives different answers to the same question, and I have even seen chat and login errors that block simple tasks. When this happens during a busy audit period, I end up burning time capturing screenshots, writing up explanations for stakeholders, or simply waiting to unblock basic questions that should be quick.
Have you found reliable ways to get timely, consistent help from Drata when the chatbot or login and chat issues get in the way, especially during crunch time before audits or customer reviews?
##### Post Metadata
- Posted at: 15 giorni fa
- Author title: Fissato da G2 come domanda comune
- Net upvotes: 1
# Has anyone else felt friction between Drata’s control depth and their own compliance approach or frameworks?
In my environment, Drata sometimes feels like it wants to drive our program rather than support how we already work. Default policy guidance leans toward more controls and text than our auditors actually expect, and some auto tests are hard coded to values that do not match our existing risk decisions. I have also run into requests from leadership for frameworks or regional schemes that are not yet in Drata, or where the control mapping feels rigid. The result is extra time justifying to stakeholders why Drata says one thing while our documented practice says another.
For those with established programs or non‑standard frameworks, how do you balance Drata’s built‑in control depth and defaults with your own risk decisions and regional or industry‑specific requirements?
##### Post Metadata
- Posted at: 15 giorni fa
- Author title: Fissato da G2 come domanda comune
- Net upvotes: 1
# What’s your workaround when Drata’s integrations and automation do not go deep enough?
A big reason I chose Drata was to get away from spreadsheets and screenshots. In practice, I still end up back in manual mode when an integration is missing, very limited, or suddenly needs reauthentication. Some controls cannot be automated at all for our niche tools, and certain monitors feel too coarse, so I spend extra time explaining why some evidence is automated and other evidence is not. When an integration guide is incomplete or a chat error pops up mid‑survey, my day stalls while I search for missing steps or wait on support.
If you rely heavily on Drata’s automation, how do you handle the gaps in integration coverage or depth without falling back into heavy manual evidence collection and one‑off explanations to your auditors?
##### Post Metadata
- Posted at: 15 giorni fa
- Author title: Fissato da G2 come domanda comune
- Net upvotes: 1
# How are you all dealing with confusing navigation and policy / control relationships in Drata?
Even after using Drata for a while, I still catch myself clicking around trying to figure out which tasks are actually blocked and which controls tie to which pieces of evidence. When someone from our exec team asks, “What is left to get us ready for audit,” I sometimes need 10–15 minutes just to pull together a clear view. Policies add another layer, since I have to keep track of what lives in Drata versus what we keep as separate copies for sales and client proposals, and policy import and versioning feels awkward.
For those of you who feel similar friction with the layout, policy handling, and overall clarity of what is due, how do you keep a clean mental model of where everything lives and what actually needs attention day to day?
##### Post Metadata
- Posted at: 15 giorni fa
- Author title: Fissato da G2 come domanda comune
- Net upvotes: 1
# Complex setup and overloaded templates slow down my first audit cycle
As a long‑time Drata user, I still remember how much time I lost in the first few weeks just trying to understand what actually mattered for our audits. The templates and default policies felt like “everything plus the kitchen sink,” so I kept stopping work to ask myself what was truly required versus what was just “nice to have.” That confusion spilled into real delays explaining to leadership why we were not moving faster on SOC 2 and other frameworks. Even now, when I bring new teammates into Drata, they describe the same overwhelmed feeling during onboarding and early control mapping.
Has anyone found a practical way to cut through the noise in Drata’s initial setup and templates so you only focus on what is truly needed for your audit rather than getting buried in optional work?
##### Post Metadata
- Posted at: 15 giorni fa
- Author title: Fissato da G2 come domanda comune
- Net upvotes: 1
# A cosa serve Drata?
A cosa serve Drata?
##### Post Metadata
- Posted at: oltre 2 anni fa
- Author title: Fissato da G2 come domanda comune
# Crittografia del disco rigido
Non tutti i sistemi possono crittografare i loro dischi rigidi, rendendo quasi difficile ottenere il 100% di conformità su Drata. I documenti di aiuto non spiegano molto. Preferirei una documentazione dettagliata.
##### Post Metadata
- Posted at: oltre 3 anni fa
- Author title: Head of People Operations at Sendbox.ng
- Net upvotes: 2
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