I really appreciate Upfirst's services. First, they are far more affordable than other options. Second, and more importantly, I love that you can put knowledge into the database, and the AI can pull information on its own. This makes it very convenient for accurately providing answers and helps get accurate information from callers to return calls the next day. Their expertise with systems has been fantastic. When we asked them to track calls and provide data, they quickly added this to the service, and now all that information is provided on the dashboard when you go into the system. They're very quick to respond to customer requests. The AI technology continues to advance at a quick rate, and anytime there are any issues, they remedy them quickly. If you have requests for specific types of service, they're very good about providing or expanding their service. They keep up with technologies, and it's nice to know they are paying attention to advancements that we normally don't handle within our business.

I use Upfirst as an AI receptionist to handle calls when I'm not available for my small business. I really liked the features and benefits Upfirst offers for the price. The AI receptionist from Upfirst efficiently answers calls, texts prospects, provides information about our business to callers, and transfers calls. It's really helpful when Upfirst can text callers a scheduling link so they can pick a date and time to make an appointment with us. It's also great that Upfirst can transfer callers to a specific employee that we've programmed and shares a lot of information with callers, taking care of much of their needs.

I use Upfirst for connecting with clients in both America and Europe. I like it because it has a multilingual feature, which is incredibly useful. It's convenient knowing that I can call an agent 24/7 to have a conversation like I would with an employee, whether it's about deliveries or expectations. The multilingual receptionist is available for multiple time zones, which helps me communicate easily with clients in various locations like America and across Europe. I'm involved in projects internationally, and Upfirst aids in managing communication efficiently. I also appreciate the agent's ability to remember previous callers and have some autonomy in handling clerical tasks.