SQM Group
329 avis
- 1 profils
- 1 catégories
Note moyenne des étoiles
4.5
Au service des clients depuis
1996
SQM Group Avis
MS
Maria S.
Director, Customer Services at Alberta Blue CrossGreat system to improve FCR and CX
Configurable CQA form and scoring, easy to use (great online help function) , dashboards, reporting, pivots, recognition tools and best of all voice of customer business intelligence .
ST
Szabolcs T.
Customer Service Supervisor at Florida BlueHad an amazing experience with the demo of the new mySQM QA Sofware.
I really like that we receive real life data from members surveys. It is also great that employees will be able to see where they rank and AI is also a great add on to the software.
JB
John B.
Operations Manager at Florida BlueJ. Barry
Apparence et sensation rafraîchies. Cela semble vraiment être une amélioration.
À propos
Qu'est-ce que SQM Group ?
Service Quality Measurement (SQM) Group is a North American QA and CSAT automation software company founded in 1996. We help contact centers improve customer experience by combining AI-powered auto QA, predictive CSAT scoring, benchmarkable CX metrics, customer and employee research, agent self-coaching, and industry-leading CSAT excellence awards and badges. Our solutions help organizations identify what drives customer satisfaction, reduce repeat contacts, improve compliance adherence, and motivate agents to deliver world-class customer experiences. Through predictive insights, benchmarking, and recognition programs, SQM empowers contact centers to improve performance, strengthen agent engagement, and achieve measurable CX results.
Détails
Année de fondation
1996
Site web
www.sqmgroup.com