It is easy to use and helpful for reaching out to customers when they need our help

The respond.io support team has been very reliable, there is always a response whenever support is requested. Their onboarding team, especially Victoria, did a great job by patiently guiding me through the process. Most importantly, help is readily available when needed. This is especially important in today’s AI-driven environment; having human support behind the AI makes a real difference when issues cannot be resolved automatically. Overall, it is reassuring to know that there is always a human team available to support customers when it matters most. I can see the team effort in adding new features every now and then which is great. Shows that the company and team are putting in effort to refine and upgrade.

I like that all messages from different channels are in one inbox, so nothing gets missed.