

Portage Communications fournit des solutions de gestion de la main-d'œuvre qui sont faciles à apprendre et flexibles dans leur utilisation, les responsables de centres d'appels des services financiers, des ventes par catalogue, des centres de service client, des services d'assistance, des soins de santé, des services publics, des institutions gouvernementales et d'autres utilisent nos solutions pour une productivité maximale.

Call Center Designer est un outil logiciel de dotation, de prévision, de modélisation et d'analyse pour votre centre d'appels entrants.

Portage Communications is a company that specializes in providing software solutions designed to enhance the operations and management of customer service centers and help desks. Their offerings primarily focus on workforce management and optimization tools that help businesses efficiently schedule and manage their customer service personnel. Portage Communications' flagship product, AgentTime Scheduler, is a key solution that allows organizations to optimize their staffing levels by forecasting call volumes and scheduling agents accordingly. This helps in improving customer service while managing operational costs effectively.