We transitioned to a hybrid work model, meaning about half of our designers are working from home on any given day. The Splashtop remote access integration is very phenomenal. If a remote copywriter is struggling to connect to our secure client VPN, I don’t have to talk them through it blindly over the phone. I can click one button in Atera, take over the screen, and fix the network adapter in about 60 seconds.

This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic environment with alerts and tickets scattered everywhere. What has made the biggest difference for us is having everything integrated into a single platform. With remote monitoring, ticketing, and billing all unified in one streamlined dashboard, we save a significant amount of time. It has made my daily work far less hectic and much more manageable.