Acty is an augmented reality (AR software solution designed to facilitate remote video assistance, enabling experts to provide real-time support by viewing and guiding field technicians through their smartphones or smart glasses. This innovative platform integrates AR features to deliver step-by-step instructions during service interventions, effectively resolving issues as they arise. Key Features and Functionality: - 3D AR Directions: Utilize three-dimensional AR technology to provide precise visual guidance, accessible on both smartphones and smart glasses. - Instant Translation: Overcome language barriers with built-in text and voice translation capabilities, supporting over 60 languages for seamless communication. - Browser-Based Experience: Offer live support without the need for app downloads, allowing users to access assistance directly through their web browsers. - Live Pointer: Enhance interaction between experts and technicians with a real-time pointer feature, enabling quick and clear indications during support sessions. - External Camera Integration: Connect external cameras, such as endoscope probes, to Android devices for specialized inspections and diagnostics. - QR Code Initiation: Start live support sessions effortlessly by scanning a QR code, which can be configured to connect with specific expert groups based on equipment or location. - Advanced Call Routing: Implement customizable call routing rules to ensure operators and customers are always connected to the appropriate expertise. - Flexible Deployment: Deploy Acty on cloud or on-premises servers, with options to save session images and videos directly to Amazon S3 cloud storage for enhanced data security. Primary Value and User Solutions: Acty significantly enhances remote support capabilities by providing accurate diagnostics and real-time visual instructions, leading to a 30% increase in first-time fix rates. It reduces service response times by 50%, minimizes costly travel, and decreases downtime, resulting in a 20% saving on travel expenses. Additionally, Acty improves customer satisfaction by 25% through prompt and effective assistance, guiding users step-by-step to resolve issues using augmented reality. This comprehensive solution empowers organizations to digitize field activities efficiently, extending the reach of service and support while accelerating technical training and scalability.