Instant Technologies is a company that specializes in developing communication and collaboration solutions designed to enhance business productivity. Their flagship product, Chime, focuses on enterprise IM (instant messaging) and chat functionalities, facilitating seamless customer and employee interactions. The solutions offered by Instant Technologies typically integrate with platforms like Microsoft Teams and Cisco Jabber, aiming to improve service desk operations and customer support experiences. Through efficient chat routing, real-time reporting, and customizable workflows, they help organizations streamline communication processes.