EmailAnalytics is email response time tracking and analytics software for small and mid sized teams using Gmail or Outlook. It helps managers and business owners measure how long it takes employees to reply to inbound emails, without switching to a helpdesk, shared inbox, or CRM. EmailAnalytics connects directly to Gmail and Microsoft Outlook and automatically tracks key email performance metrics, including average response time, first reply time, quantity of emails sent and received, and team comparisons. Response times are calculated using business hours, so metrics reflect real working performance instead of raw timestamps. Unlike helpdesk or ticketing tools, EmailAnalytics does not change how teams send or receive email. Employees continue using their existing inboxes, while managers get clear visibility into responsiveness, workload, and trends across individuals and teams. EmailAnalytics is commonly used by small businesses, sales teams, customer success teams, and professional services firms that want to improve email responsiveness, set internal benchmarks, and identify coaching opportunities without adding operational complexity. Key use cases include: • Measuring and improving employee email response time • Monitoring team responsiveness in Gmail or Outlook • Identifying slow replies and response bottlenecks • Measuring email performance without a helpdesk • Creating accountability and performance benchmarks EmailAnalytics is ideal for teams that want simple, accurate email response time analytics without adopting a full customer support platform.